About the job IT Helpdesk Resources
IT Helpdesk TechnicianJob Summary
Provide first-line IT support to end-users, troubleshoot hardware/software issues, support VoIP phone systems, and assist with basic network cabling and infrastructure.
Key Responsibilities
Provide technical support via phone, email, and ticketing system
Troubleshoot desktops, laptops, printers, and common software issues
Install and configure hardware, software, and user accounts
Support VoIP phone systems and telecommunication issues
Assist with network cabling, connectivity, and physical IT setup
Manage tickets, documentation, and IT asset inventory
Provide remote support and escalate complex issues when required
Requirements
1–2 years of IT Helpdesk or technical support experience
Knowledge of Windows/macOS, Microsoft Office, and basic networking
Experience with Active Directory, Office 365, and ticketing systems
Familiarity with VoIP systems and network cabling
Strong communication and customer service skills
Bachelors degree in IT or related field (or equivalent experience)
IT certifications (CompTIA A+, ITIL, Microsoft) are a plus