Overview of the Role:

We are looking for a skilled and dynamic Reception Supervisor to join our Toyota Sharjah Service Center team. As a Reception Supervisor, you will be responsible for overseeing and leading a team of Service Advisors. You’ll play a key role in ensuring the highest standards of customer service, acting as a role model and promoting a culture of excellence, enthusiasm, and professionalism in our service reception.

What You Will Do:

• Lead the reception team to provide an exceptional "Customer Centric" environment focused on outstanding customer satisfaction and promoting our core Customer Service Values.
• Ensure accurate flow of customer and vehicle information, guaranteeing that vehicles are "Fixed Right the First Time" and delivered on time as promised.
• Foster a clean, safe, and organized reception area where high standards of cleanliness and safety are maintained, creating a welcoming atmosphere for our customers.
• Adhere to all departmental procedures and ensure compliance with company policies.
• Track and report the financial performance of employees responsible for selling labor hours and additional servic

Skills

Required Skills to Be Successful:

• Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.
• Proven experience in managing day-to-day operations and overseeing a team.
• Strong leadership, organizational, and communication skills.
• Proficient in MS Office; knowledge of SAP is an added advantage.

About the Team:

You will be working closely with the Aftersales Manager and liaising with the workshop team in a fast-paced environment. You’ll be the go-to person for addressing queries from other departments and customers, ensuring smooth and efficient operations within the service center.

What Equips You for the Role:

• Degree in Mechanical Engineering or any technical automotive-related field.
• 2-3 years of recent experience as a Reception Supervisor/Manager in the automotive industry.
• Strong problem-solving, leadership, and change management abilities.
• Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.
• Arabic-speaking is a valuable asset.
• Minimum 2 years of experience as a Reception Supervisor/Manager in the automotive industry.
• Experienced in managing daily operations and leading a team
• MS Office proficiency and SAP knowledge is a plus.