Key Responsibilities

✔ Handle FIT & GIT inquiries from quotation to execution

✔ Design customized itineraries with accurate costing & margin control

✔ Manage hotel, transport, sightseeing & guide reservations

✔ Coordinate with suppliers for confirmations & special rates

✔ Issue accurate service vouchers (zero error policy)

✔ Monitor booking deadlines, cancellations & amendments

✔ Ensure smooth arrival, departure & on-ground coordination

✔ Handle last-minute operational challenges professionally

✔ Update CRM & booking systems daily

✔ Coordinate with sales & accounts for payment follow-ups

✔ Maintain organized documentation & booking tracker

✔ Prepare daily operational & status reports

✔ Upsell premium services and add-ons to maximize revenue

What We Expect

✔ Strong knowledge of inbound tourism operations

✔ Experience handling multiple files simultaneously

✔ Excellent email drafting & communication skills

✔ Strong negotiation & supplier management ability

✔ Ability to work beyond office hours during peak season

✔ High attention to detail & strong accountability

Skills

Qualifications & Requirements

✔ Bachelor’s degree in Tourism, Travel Management, Hospitality, Business Administration or related field

✔ Minimum 2–5 years of experience in a DMC / Inbound Tourism company (Mandatory)

✔ Strong knowledge of FIT & GIT operations, itinerary planning & reservations

✔ Experience in handling hotel contracts, supplier negotiations & costing

✔ Proficiency in MS Office (Excel, Word, Outlook)

✔ Experience working with CRM / booking management systems

✔ Strong written & verbal communication skills (Professional email drafting required)

✔ Ability to work under pressure and manage multiple bookings simultaneously

✔ Strong organizational skills with attention to detail

✔ Flexible to work extended hours during peak operations