Overview Of The Role:

The Process & Compliance Manager role is critical in reviewing and managing compliance across multiple geographic regions including UAE, Oman, Qatar, and Egypt. The position entails ensuring all contractual and operational controls are formalized to mitigate risks, safeguard assets, and promote operational efficiency. The manager is responsible for implementing business ethics and monitoring loss prevention activities. Collaboration with various departments such as Legal, Finance, and Expansion teams is essential to advise on contractual risks and secure necessary regulatory approvals. Success in the role is measured by effective compliance with group policies, timely audits, and successful implementation of SOPs and business ethics procedures.

What You Will Do:

General

• Review contractual obligations to ensure compliance with Group Policies across UAE, Oman, Qatar, and Egypt.
• Assist in formalizing and implementing operational and financial controls for business units across all geographies to mitigate risks and improve operational efficiency.
• Manage and implement business ethics-related policies such as anti-corruption, anti-money laundering, and sanctions screening.
• Review new processes and training materials for risk aversion.
• Implement and oversee monitoring activities for loss prevention.
• Draft and review terms and conditions for promotional activities and liaise with Legal Counsel for regulatory permits.
• Assist Head of Finance/GM on additional tasks as assigned.

Contracts

• Review contracts based on Group Procurement Policy, ensuring they meet franchise requirements.
• Coordinate with Group Legal for commerciality and risk in contracts.
• Review 3rd party suppliers for IWAY compliance with the compliance team.
• Secure necessary approvals for contracts and policy compliance.
• Maintain a directory of approved company contracts.
• Coordinate with Group Tax on filing reportable contracts within timelines.

Business Ethics Policies and Procedures

• Review, maintain, and implement business ethics policies and procedures including anti-corruption, anti-money laundering, and conflict of interest policies.
• Ensure implementation of processes related to business ethics.

Audit

• Support internal audits coordination including entry and exit meetings.
• Handle audit requirements timely.

Standard Operating Procedures

• Support SOP analysis and suggest operational guideline changes.
• Implement improvements in processes for operational efficiency.
• Ensure alignment of promotional activities with SOPs.
• Identify areas needing new SOPs creation.

Business Development

• Coordinate projects and conduct meetings.
• Test and walk through project scopes.
• Communicate effectively with stakeholders.

Expansion

• Review Agreements for Lease and collaborate with Expansion, Finance, and Legal teams.
• Advise on potential risks in new store agreements.
• Coordinate agreement finalization with landlords.
• Ensure timely sign-off of agreements.

Loss Prevention

• Enhance SOPs based on audit findings and internal investigations.
• Engage in monitoring and follow-up closure of investigations.
• Conduct internal investigations as needed.

Skills

Required Skills To Be Successful:

• Strong understanding of legal and regulatory compliance standards.
• Excellent analytical and problem-solving capabilities.
• Proficiency in MS Office Suite for documentation and presentations.
• Effective communication and interpersonal skills for stakeholder collaboration.

What Qualifies You For The Role:

• Post Graduate Bachelor of Laws.
• Compliance certificate preferred.
• 3-5 years of experience in contract reviews, process compliance, or audit, preferably in retail.
• Legal knowledge, specifically in contracts.