An Exhilarating
Opportunity

Are You Ready for
a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by
Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and
Setting the Gold Standard across the Industry.

Join the FIVE
Tribe - and Get Ready to Make Waves.

The Candidate

A Driven
Self-Starter, you have Excellent Communication, Leadership and Organisational
Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and
Implement Innovative Solutions in a Fast-Paced Environment. Not even the
Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with
Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for
Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing
and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’
and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing
short of Sensational. Joining our Front Office Team as a Front Office Supervisor will Empower
you to deliver Exceptional Experiences across our award-winning Lifestyle
Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment
that will take your Career to New Heights!

What We’re Looking For

• A proven track record of 2-3 years
  in Front Office within a Hotel, Leisure or Retail, delivering sensational Experiences
  synonymous with FIVE's award-winning Service Quality.
  
• A Welcoming and Enthusiastic
  Energy that sets the tone for a Sensational Guest Experience.
  
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
  
• Impeccable communication skills, both verbal and
  written, with fluency in English (Proficiency in
  multiple languages is preferred).
  
• Computer
  literacy, with a mastery of Word, Excel, and Outlook, while possessing an
  exceptional knowledge of Hotel PMS, specifically Opera.
  
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
  
• Skills in Improving Customer
  Satisfaction and Driving Profitability, showcasing a commitment to
  Industry-Leading Standards.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures
  every aspect of the Operation is perfectly curated
  
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while
  taking Ownership for all duties and tasks assigned.
  
• A teamwork-oriented mindset, fostering
  Collaboration and Cooperation among FIVE Tribe Members to achieve collective
  success.
  
• Flexibility to work a variety of shifts,
  including weekends and holidays, based on the requirements of the Hotel.
  
• A hands-on
  attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key
Responsibilities

• ï· Arrives to work promptly, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ appearance.
  
• Oversees the Efficient Operations
  of reception, ensuring an Exquisite Check-in and Check-out Experience for
  Guests.
  
• Provides support to team members
  in handling Guest requests and inquiries, aiming for Sensational Guest Satisfaction.
  
• Keeps the Front Office Manager and
  Reception Supervisors fully informed about any Relevant Feedback from Guests, maintaining
  a Gold Standard of service.
  
• Always exhibits the Highest
  Standard of Customer Service, offering Bespoke assistance to meet Guest needs.
  
• Advises relevant Departments about
  Special Events or VIP Guests in the hotel, whether for events or general
  accommodations, ensuring a Remarkable Experience.
  
• Possesses a ‘FIVE-Star’ knowledge
  of all hotel Room Categories, Room Rates, Packages, Promotions, and other Product
  Knowledge, essential for Daily Duties.
  
• Maintains a watchful eye on the Appearance,
  Grooming Standards, and Performance of the Front Office Team, emphasising
  training and teamwork for a truly ‘FIVE-Styled’ experience.
  
• Strategically maximises Room Occupancy
  and utilises Upselling Techniques to promote FIVE’s Sensational Services and Facilities.
  
• Ensures Fellow Front Office
  ‘FIVERs’ have Expert Knowledge of Room Types, Hotel Facilities, Dining Venues,
  Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level
  of Awareness.
  
• Demonstrates positive Leadership Characteristics,
  which inspire FIVE Tribe Members to Exceed Expectations.
  
• Adheres to Legal Requirements
  regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a
  Boundary-Breaking Level of Compliance.
  
• Anticipates and caters to Guests'
  needs, delivering Exquisite service that Elevates Guest Satisfaction.
  
• Strives for Top-Notch Service,
  embracing the Disruptive and Visionary approach that makes FIVE an
  Industry-Leading Lifestyle Destination.
  
• Adheres to FIVE’s Remarkable brand
  standards, ensuring a Boundary-Breaking experience.
  
• Collaborates with other Departments,
  promoting a Positive Culture and cultivating a Next-Level ‘Vibe at FIVE.’
  
• Adheres to Legal Requirements
  regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a
  Boundary-Breaking Level of Compliance.
  
• Attends required training sessions to stay at
  the Cutting Edge of their profession.
  
• Upholds
  professional
  confidentiality, safeguarding FIVE's Trade Secrets with integrity.
  
• Maintains a ‘FIVE-Star’ Awareness of Concierge Desk,
  Business Center, Guest Relations, and Loyalty Club policies and procedures to
  offer an Award-Winning Experience.
  
• Executes all tasks Efficiently and Thoroughly, in line
  with FIVE’s Highest Expectations.
   

The Team

‘FIVERs’ are Cultured
yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and
apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming
Back for More. If you Dream of being surrounded by Like-Minded Individuals who
share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable
Indulgence at FIVE

FIVE is a leader
in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations
being the first and only Hotels in the UAE to obtain the International Renewable
Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022.
The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a
completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm
Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings.
FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an
impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one
of just five hotels worldwide to receive Platinum Certification. FIVE
illustrates its Commitment to making ‘Sustainability without Compromise on
Luxury Living’ central to its Future Vision, withFIVE LUXE already on track to acquire LEED Platinum
(BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope
of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The
FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVE
is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity
Employer. Accordingly, FIVE does not discriminate based on disability, race,
age, sex, gender, sexual orientation, ethnicity, religion or belief,
nationality, marital status, or any other basis protected under national or
local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large
Organisations, the FIVE Tribe is more than a group of people working together –
it is a Family bonded by common Values and Goals, Celebrating People, Culture
and Diversity.

About FIVE Hotels and
Resorts

FIVE Hotels and
Resorts prides itself on being Disruptively Different and Daringly Unique. Our
Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential
Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village,
FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are
part of a team who Breaks Boundaries and offers Unbeatable Next-Level
Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree
Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be
part of a group of High Achievers who Fearlessly Challenge Conventions on a
Global Stage.