Overview of the Role

We are looking for an Interaction & Enablement Designer (UI/UX) to design efficient, user centred interactions across omnichannel touchpoints, digital tools, and internal platforms. This role plays a critical part in translating business, user, and operational needs into intuitive interaction designs that improve consistency, reduce complexity, and enable automation and operational efficiency across customer and internal journeys.

Partnering closely with product, technology, and operations teams across brands, you will ensure interaction design is embedded into scalable, executable omnichannel solutions that deliver measurable value for both the business and its customers.

What You Will Do

•  Plan and deliver interaction designs across omnichannel touchpoints, internal tools, and platforms, including user story mapping, wireframes, UI, prototypes, and detailed design specifications for handover

•  Identify and deliver improvements to existing interfaces and workflows through usability testing, expert analysis, and data insights

•  Engage with business, product, and operational stakeholders to understand objectives, constraints, and success measures, ensuring clarity and alignment throughout the design process

•  Translate business, user, and operational needs into clear interaction, functional, and experience requirements, advocating user centred and enablement focused solutions

•  Work within established brand guidelines and design systems while continuously improving usability, consistency, and interaction quality across channels

•  Embed appropriate user research and testing activities throughout the design lifecycle and clearly communicate actionable insights

•  Facilitate effective omnichannel design workshops and collaboration sessions with cross functional teams

•  Deliver high quality experience design artefacts on time, supporting smooth execution and implementation

Skills

Required Skills to Be Successful

6+ years’ experience in a mid to senior UI/UX or interaction design role

At least 2 years’ experience within omnichannel retail environments, with a focus on e commerce

Proficiency in design tools such as Sketch, Figma, XD, or similar, with a strong understanding of responsive design best practices

Experience working within design systems while driving continuous improvement and innovation

About the Team

You will join a collaborative digital design environment within the Automotive business, working closely with product, technology, and operations teams across multiple brands. The team focuses on building scalable, user centred omnichannel experiences that improve efficiency, enable teams, and enhance customer interactions across internal and external platforms.

What Equips You for the Role

•  A proactive, resilient, and results oriented approach, with the ability to work at pace and deliver high quality outcomes

•  Strong collaboration skills and a genuine passion for creating meaningful, intuitive user experiences

•  A strong customer centric mindset with the ability to translate insights into impactful design solutions

•  Strong UI/UX design capability with experience across omnichannel and digital platforms

•  Ability to plan, conduct, and synthesise user research into actionable design outcomes

•  Strong analytical, numerical, and problem solving skills

•  Excellent stakeholder management, influencing, and communication skills, including the ability to engage at both C level and operational levels

•  Confident facilitation and presentation skills, particularly in workshops and cross functional settings

•  Strong attention to usability, interaction quality, and consistency across customer and internal journeys