Job Details:
Role: Field Technician
Work Location: Abu Dhabi, United Arab Emirates
Start Date: Immediate to 30 Day
Salary & Benefits: (Negotiable based on the expertise)
Requirement:
Field technicians are accountable for demonstrating proficiency in the installation and maintenance activities regarding the assigned type of equipment/services. Attends to the assigned duties at the customer end and demonstrates courtesy, politeness, and promptness in customer interfaces.
Skills
Key Responsibilities:
- Carry out routine tasks involved in installing and maintaining the customer apparatus peripherals and connected plant for various Voices and Data services with minimal supervision and guidance.
- Prepare for daily work assignments by requisitioning equipment and supplies from the warehouse, and stocking vehicles as needed.
- Attend service fulfillment requests within the defined appointment slots.
- Attend fault docket assurance requests within the unallocated slots scheduled by the controllers.
- Coordinate with the CTSC for any advanced technical support requirement while being at the customer premises.
- Log all activities performed on the field in the PDA appropriately. i.e. Log arrival job acceptance and completion time.
- Present at customer premise until the completion of the job, unless approval is acquired from the team leader and the customer has received a new appointment date.
- Ensure accurate reporting of the incomplete jobs to the controller to ensure accurate communication (i.e. wrong EID, FDH splitter unavailability).
- Update PDA with information related to customer link before leaving the customer.
- Clean the work area upon completion of the job.
- Demonstrates prompt, smart, and courteous behavior in dealing with customers.
- Informs customer about the necessity for calling the appointment center to reschedule required activities.
- Maintain proper attire, hygiene, and professionalism.
- Shows keenness in continuous learning, upgrading knowledge and skills in the functional area of specialization.