Responsible for developing and implementing appropriate quality improvement practices, coordinating the development of appropriate frameworks and processes for the establishment of quality standards and operational procedures and for identifying hazards, assisting in the development of controls and providing support, audits, drills, training and education to ensure the facility is a safe environment for staff, patients and visitors.. Also responsible for disseminating knowledge pertaining to quality assurance procedures and best practices, quality audits, and statistical analysis.
 

 
Coordinating the quality improvement program of the facility    
Assisting the Manager/Director  in the development of a comprehensive quality improvement program

Coordinating the development, implementation, and evaluation of the facility's overall quality improvement program with the other sections

Coordinating the development and implementation of facility-wide policies and procedures that guide and support the provision of services under the guidance of the Manager/Director

Planning, prioritizing, organizing and implementing assignments or projects

Liaising with accreditation bodies for implementation of programs
Assisting in the development of the Safety Management Program    
Assisting in the development of safety standards and procedures consistent with the mission of the facility, current recognized international best practice and applicable national legislation

Using the safety standards as a framework to create procedures on safe work practices applicable organization-wide, within specific departments/areas, or for particular risk factors and issues within the workplace

Monitoring facility departments to ensure compliance with safety standards and procedures

Performing assessments of safety hazards, unsafe conditions, risks and practices within the workplace; based upon this assessment, recommending a plan for safety that minimizes risk and promotes safety

Overseeing processes and procedures for collection and analysis of relevant data    
Collecting the performance measurement data

Suggesting improvements based on the voice of the customer’s collection methods (patients satisfaction surveys, focus groups, mystery shopper programs, etc.) or incident reports, patient complaints, patient care issues, or other issues as requested by the senior management

Participating in customer feedback meetings and customer committees

Consulting on satisfaction measurement initiatives, tools, methodology and associated cost estimation

Developing satisfaction measurement project timelines and coordinating needed internal support

Supervising the conduct of qualitative methodology including face-to-face interviews, telephone interviews, focus group/roundtable discussions with patients, stakeholders, employees and customers

Directly supervising outside research suppliers, including interviewing, selection and training

Evaluating the customer research reports and supporting information providing interpretation of study results and methodologies

Monitoring the related staff performance and the quality of the studies, to ensure quality, cycle time and budgetary control of entire patients’ satisfaction research process

Identifying the quality improvement methodology and concepts to be followed, in coordination with management directions
Coordinating the quality system all over the facility    
Facilitating and providing ongoing support to the quality teams

Assisting the Manager  in arranging the logistics for the team meetings i.e. agenda items, scheduling of meeting, linkages to background research

Advising the Manager  regarding team development needs and provides team development activities as required

Assisting teams to identify meaningful indicators and benchmarks for effective performance monitoring

Advising the Manager  and making recommendations to focus the team on evidence based problem solving and decision making

Apprising the Manager  of the current situation regarding the quality inititaives

Assisting Manager  in the development of the reports and documentations

Ensuring a strong liaison between the teams and the facility staff
Educating and communicating    
Analyzing different data to facilitate the process of decision making for the top management in the facility

Acting as resource to the staff providing relevant training, mentoring, assessment and development plans

Ensuring that the work of the department/section is effectively coordinated with other departments/sections and on time
Implementing training and educational programs    
Delivering training/educational programs related to safety topics such as fire drills

Assisting with the coordination of the emergency preparedness program, ensuring that staff are competent with equipment and procedures

Acting as a resource for staff members in the area of safety  

Working in close coordination with the HazMat committee in collecting and disseminating safety information related to hazardous materials, personal protective devices and safe work practices

Collaborating with other departments to identify and reduce safety risks for staff, patients and visitors

Participating in safety improvement projects
Investigating accidents, incidents and injuries    
Investigating accidents, incidents and near misses to determine root causes, trends and adequacy of precautions and training

Recommending revision of current training programs, development of new training programs and process redesign or new equipment in order to lessen accidents, incidents and injuries

Performing other applicable tasks and duties as assigned

Auditing    
Participating in environment care audits and assisting departments with completion of the recommended corrective actions

Performing random audits to identify opportunities for improvement, distributing reports and completing follow-up to ensure corrective actions are taken

Coordinating emergency preparedness    
Identifying areas for emergency response plan improvement

Assisting in maintenance and revision of emergency response plans and procedures

Investigating and through follow up, assisting all departments with corrective actions for emergencies/disasters

Coordinating scheduling of drills for all codes for emergency/disaster

Carrying out drills as planned and identifying corrective action

Assisting departments to develop department specific action plans

Managing quality documentation    Developing, controlling and delivering all related documents and quality processes including policies, protocols, guidelines and quality plans

Ensuring appropriate coordination and liaising with multidisciplinary teams in the development and review of documents and quality processes

Maintaining a register of controlled documents for the quality data
Contributing to team effort    Participating in all team efforts as required  

Collaborating with other members of the team to carry out work smoothly
 

Qualification :- 

 Special Certificate:- 

    Required: 
4-6 years of relevant experience
Desired: 
Experience in a large healthcare facility