Our client, a leading hospitality organization in Abu Dhabi, is seeking a Guest Relation Officer to provide exceptional service and ensure a seamless experience for all guests. The ideal candidate will be friendly, professional, and attentive to detail, creating a positive and welcoming environment that reflects the brand’s values.

Key Responsibilities:

• Welcome guests upon arrival and ensure a smooth check-in and check-out process.
  

  
  

• Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
  

  
  

• Maintain accurate guest records and coordinate with relevant departments to meet guest needs.
  

  
  

• Provide information about hotel facilities, services, and local attractions.
  

  
  

• Ensure high standards of guest satisfaction by following up on feedback and resolving issues promptly.
  

  
  

• Assist in coordinating VIP arrivals, events, and special occasions.
  

  
  

• Support internal communication between front office, housekeeping, and other departments to deliver a seamless guest experience.
  

  
  

• Minimum High School Diploma; Bachelor’s degree in Hospitality or related field is preferred.
  

  
  

• Previous experience in guest relations, front office, or customer service in the hospitality industry.
  

  
  

• Excellent communication and interpersonal skills.
  

  
  

• Professional appearance and strong customer service orientation.
  

  
  

• Ability to handle complaints and resolve conflicts efficiently.
  

  
  

• Knowledge of UAE labor laws and hospitality standards is a plus.
  

  
  

• Proficiency in Microsoft Office and hotel management systems.
  

  
  

• Multilingual abilities are an advantage (English + Arabic or other languages).
  

  
  

• Experience in luxury hotels or international hospitality brands.