Job Purpose:

To ensure a seamless and premium vehicle handover experience for Lynk & Co customers by managing delivery documentation, coordinating logistics, and providing a comprehensive vehicle orientation.

Key Responsibilities:

• Manage end-to-end vehicle delivery process, ensuring timely and smooth handover to customers.
• Prepare and verify all delivery documentation including registration, insurance, and handover forms.
• Ensure accuracy and completeness of documents and obtain required customer signatures.
• Conduct detailed vehicle handover briefings, explaining features, controls, and technology.
• Educate customers on vehicle usage, maintenance, warranty, and digital features.
• Coordinate delivery schedules with sales consultants, customers, and internal teams.
• Ensure all vehicles meet quality standards prior to delivery through pre-delivery inspections.
• Provide excellent customer service by addressing queries and ensuring a premium experience.
• Follow up with customers post-delivery to ensure satisfaction and resolve any concerns.
• Collaborate with service teams for any post-delivery requirements such as accessories or updates.

• Maintain records of deliveries and ensure compliance with company policies and procedures.

  
  

Qualifications & Experience:

• Bachelor’s degree or diploma in Business Administration or related field.
• 2–4 years of experience in automotive delivery, customer service, or a similar role.
• Experience in premium or luxury automotive brands is an advantage.
• Strong communication and presentation skills
• Customer-centric approach with attention to detail
• Good knowledge of automotive features and technology
• Ability to handle documentation and coordination efficiently
• Problem-solving and interpersonal skills
• Proficiency in MS Office and CRM systems