About Us: Alfit is a new insurance venture being launched by AEGI, designed to establish a modern, customer-centric platform within the insurance sector. The business will initially focus on health, life, and travel insurance products, with a clear roadmap for future expansion across additional lines. As we approach our official launch, we are entering a critical growth phase and are actively building a high-caliber team. We are seeking professionals who are motivated to be part of a next-generation insurance company, combining innovation, operational excellence, and customer focus, led by a leadership team comprising highly respected veterans of the insurance industry. Job Purpose: The role is responsible for executing the end-to-end policy administration cycle for Alfit Insurance, ensuring operational excellence across onboarding, endorsements, renewals, billing and collection processes. The role handles day-to-day policy transactions in line with company guidelines and UAE regulatory requirements, and contributes to the continuous improvement of workflows, systems and procedures. The position plays a key role in maintaining service quality, supporting financial accuracy and enabling business growth through reliable policy administration. Responsibilities: 1. Policy Lifecycle Administration • Execute the complete policy lifecycle, including issuance, onboarding, endorsements, cancellations, reinstatements, renewals, billing and collection activities, ensuring timely and accurate processing in line with company guidelines and regulatory frameworks. • Verify policy data, premium calculations and supporting documentation completeness before processing transactions. • Create, configure, implement and test insurance products in the core system based on designs provided by Underwriting, including plan setup, benefit structures, pricing tables, rules and rate cards. • Monitor integrated policy transactions and handle exceptions, rejects and fallouts from straight-through processing. • Coordinate with brokers and clients to resolve failed member validations/registers from regulatory platforms, ensuring registers are corrected and resubmitted within agreed SLAs. • Reconcile premium transactions with Finance to ensure accuracy of AR/AP postings and premium/commission calculations. • Maintain effective relationships with brokers, corporate clients and internal teams (Underwriting, Medical, Finance, etc.) to resolve policy administration requests end-to-end. • Coordinate with TPAs to resolve queries, disputes and escalations in a timely manner. • Escalate complex, high-value or disputed policies to the Team Leader and department Head with documented analysis and recommendations. 2. Customer Orientation – Voice of Customer & Complaint Contribution • Contribute to Alfit's Voice of Customer (VoC) framework by surfacing policyholder and broker feedback collected through the policy administration touchpoints. • Contribute to the investigation, resolution and root-cause analysis of Policy Management-related complaints, as per Alfit's Complaints Management framework. • Promote customer-first behaviours in every interaction and advocate for the customer perspective in cross-functional discussions. 3. Compliance Orientation • Ensure all policy administration activities meet CBUAE requirements, applicable health-regulator rules (DHA, DOH, MOHAP), PDPL data-protection requirements and Alfit's internal policies. • Maintain accurate, audit-ready records of policy transactions, endorsements and supporting documentation in the relevant systems. • Adhere to approved SOPs and regulatory guidance at all times, and flag any deviation or ambiguity to the Team Leader. • Support internal and external audits, including regulatory inspections, by providing documentation, addressing queries and executing corrective actions. 4. Performance & Quality • Meet individual service-delivery targets, including Productivity, TAT, QA, Financial Variance and CSAT. • Participate in quality calibration sessions and act on QA feedback to continuously improve service delivery. • Use the core insurance management system, TPA platform, telephony, CRM and knowledge-management tools effectively to deliver consistent service. • Contribute to the maintenance of FAQs, knowledge-base articles and policy administration job aids. • Maintain clear communication with internal stakeholders (peer Operations sub-units, Underwriting, Finance, IT, Compliance) and external parties (TPAs, brokers, clients, reinsurers). 5. Continuous Improvement • Participate in the development of Business Requirements and the conduction of User Acceptance Testing (UAT) for new system features, fixes and enhancements affecting the policy administration workflows. • Contribute to the development and regular update of SOPs for all policy management workflows. • Identify operational pain points and propose process, system or automation improvements to the Team Leader. • Contribute to the design and refinement of policy administration workflows in collaboration with Operations, Underwriting, Finance and IT. 6. Overarching Accountabilities • Adhere to Alfit's standards, policies and regulatory requirements at all times. • Embody Alfit Insurance's core values and promote customer-first behaviours. • Support new-joiner onboarding and share subject-matter knowledge with peers. • Undertake additional administrative and operational tasks as required to ensure business continuity.

Education: • Bachelor's degree in Business Administration, Insurance, Finance or a related field. Experience: • At least 5 years of UAE insurance experience in policy administration, onboarding, billing or related operational functions. • Prior exposure to broker-channel onboarding and corporate-client servicing workflows. Knowledge & Key Skills: • Strong understanding of UAE insurance regulations and insurance operations best practices. • Demonstrated experience in UAT, system enhancements and process documentation. • Strong proficiency in core insurance systems (PAS) and ability to translate business requirements into system enhancements. • Excellent oral and written communication skills in English; Arabic is an advantage. • Advanced computer literacy (MS Suite), particularly Excel.