Job Description

Roles & Responsibilities

About the Role: We are seeking an entry-level IT Support and Software Developer to join our Dubai office. This hybrid role involves providing technical support to end-users and contributing to the development, testing, and maintenance of software applications. The ideal candidate will have a solid foundation in IT support principles, programming skills, and a passion for learning and problem-solving. Responsibilities: Provide first- and second-line IT support, troubleshooting hardware, software, and network issues Manage user accounts, permissions, and software installations in Windows and Linux environments Develop, test, and maintain web and desktop applications using languages such as Java, Python, or JavaScript Collaborate with cross-functional teams to gather requirements and design technical solutions Document technical procedures, support processes, and code changes Participate in code reviews, debugging sessions, and continuous integration workflows Assist with deployment and configuration of applications on on-premises servers and cloud platforms Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field 0-2 years of professional experience in IT support or software development Proficiency in Windows and Linux operating systems Experience with programming languages such as Java, Python, JavaScript, or C# Understanding of networking fundamentals including TCP/IP, DNS, and DHCP Familiarity with relational databases and SQL Strong problem-solving skills and attention to detail Excellent verbal and written communication skills in English Preferred Qualifications: Certifications such as CompTIA A+, Network+, or Microsoft MCSA Experience with cloud platforms such as AWS, Azure, or Google Cloud Knowledge of version control systems like Git Familiarity with web frameworks (React, Angular, or Node.js) Exposure to DevOps tools and practices (Docker, Jenkins, CI/CD) Fluency in Arabic