Job description

• s(Windows/macOS laptops, desktops, mobile devices).
• Install, configure, and maintain operating systems, business applications (Microsoft 365, G-Suite, etc.), and specialized software.
• Manage user accounts, permissions, and access controls in Active Directory and Azure AD.
• Support and troubleshoot endpoint security solutions, including Zscaler client connectivity and security policies.
• Address antivirus-related incidents and alerts on endpoints and servers.
• Set up and support audio/video equipment for meetings and presentations.
• Document technical issues and resolutions in the knowledge base.

System, Security & Patch Management

• Perform routine maintenance, monitoring, and health checks of IT systems and endpoints.
• Assist with administration of core services including email, file servers, backups, and security tools.
• Manage and support server-based antivirus solutions such as Trend Micro, including monitoring alerts, troubleshooting infections, and ensuring signature updates.
• Ensure Windows OS patching and updates are applied to desktops, laptops, and servers in line with security and compliance requirements.
• Monitor patch compliance and remediate failed or missing updates.
• Support VPN and secure remote access connectivity using enterprise solutions such as Zscaler.
• Ensure all IT activities follow organizational security policies and best practices.

Asset & Lifecycle Management

• Manage IT asset inventory including procurement, deployment, maintenance, and retirement of hardware and software.
• Image, configure, and harden new laptops and workstations for employee onboarding.
• Ensure antivirus, security agents, and Windows updates are installed before device handover.
• Support IT offboarding processes by securing data, disabling access, and retrieving assets.

Skills

Experience

• 4–5+ years of experience in a similar IT support or desktop support role.

Technical Skills

• Strong knowledge of Windows 10/11, Windows Server environments, and macOS.
• Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams).
• Hands-on experience with Zscaler Secure Access / Zscaler Client Connector for endpoint security and remote access.
• Experience managing antivirus solutions, specifically Trend Micro (server-based and endpoint protection).
• Strong understanding of Windows patch management, updates, and security hardening.
• Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with Active Directory and Azure AD user administration.
• Hardware troubleshooting for laptops, desktops, printers, and peripherals.

Soft Skills

• Excellent customer service and communication skills.
• Strong troubleshooting and analytical mindset.
• Ability to manage multiple tickets and priorities efficiently.
• Team-oriented with a proactive and dependable attitude.