Job Description
Roles & Responsibilities
Act as the primary point of contact for VIP and high-net-worth clients, managing all lifestyle and concierge requests with discretion and efficiency.
Design and deliver bespoke lifestyle experiences, including luxury travel (private jets, yachts), fine dining, wellness programs, and exclusive shopping arrangements.
Build and maintain a strong network of premium vendors and service providers across hospitality, entertainment, wellness, and luxury sectors.
Coordinate and oversee end-to-end logistics for client activities such as travel, events, appointments, and personal engagements.
Anticipate client needs by understanding preferences and proactively offering personalized recommendations and solutions.
Ensure strict confidentiality and professionalism while handling sensitive client information and requests.
Manage urgent and last-minute requests with flexibility, responsiveness, and a problem-solving mindset.
Maintain detailed and up-to-date client profiles, including preferences, history, and feedback, to enhance service personalization.
Collaborate with internal departments (finance, administration, transport, security, etc.) to ensure seamless service delivery.
Stay updated on trends within the luxury, lifestyle, and hospitality industries, particularly within the regional market.
Provide on-call support and maintain flexibility to work evenings, weekends, and holidays as required.
Represent the organization with exceptional service etiquette, professionalism, and brand alignment at all times.
Desired Candidate Profile
Experience & Background
Minimum 8–10 years of experience in lifestyle management, luxury hospitality, concierge services, or working with UHNWI/VVIP clients.
Proven track record of managing high-profile clients with demanding and dynamic requirements.
Prior experience in international luxury markets (preferably Dubai or similar global hubs) is highly desirable.
Education
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Additional certifications in luxury services, concierge management, or client relationship management are an advantage.
Core Competencies
Exceptional client service and relationship management skills with a highly personalized approach.
Strong networking ability with access to premium vendors, luxury brands, and exclusive service providers.
Advanced planning and organizational skills with attention to detail and precision.
Ability to anticipate client needs and deliver proactive solutions.
High level of discretion, integrity, and professionalism.
Communication & Interpersonal Skills
Excellent verbal and written communication skills in English.
Knowledge of Arabic or other international languages is a strong advantage.
Confident in interacting with high-net-worth individuals and senior stakeholders.
Behavioral Attributes
Highly resourceful, adaptable, and solution-oriented.
Ability to work under pressure and handle last-minute or high-priority requests efficiently.
Strong emotional intelligence and cultural awareness.
Professional appearance and refined etiquette aligned with luxury service standards.