Job description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. 

•   Reporting to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
•   A courteous, professional and efficient service is provided at all times.
•   All duties and tasks are performed as per the tasks required at the outlet.
•   Be knowledgeable of all services and products offered by the hotel.
•   Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
•   Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
•   Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
•   Ensure that the place of work and surrounding area is kept clean and organized at all times.
•   Successfully perform opening and closing procedures established for the assigned outlet
•   Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
•   Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
•   Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
•   Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
•  Assist in carrying out scheduled inventories of products and operating equipment.