Job description

Key Responsibilities:

• Meet and consult with customers before vehicle purchase to assess their expectations and concerns.
• Identify minor vehicle issues and recommend appropriate repairs or enhancements prior to delivery.
• Convince and guide customers on the benefits of fixing minor issues before purchase to ensure a better ownership experience.
• Promote and upsell Kavak Plus packages, extended warranties, and service packages.
• Clearly explain product offerings, pricing, and value propositions to customers.
• Coordinate with workshop and technical teams to ensure timely completion of agreed repairs.
• Follow up with customers to ensure satisfaction and conversion of upsell opportunities.
• Maintain accurate records of customer interactions, sales activities, and conversions.
• Achieve individual and team sales targets related to upgrades and service packages.
• Provide feedback to management on customer preferences and common concerns.

• High school diploma or equivalent (associate degree or technical certification preferred).
• Proven experience in a customer service or sales role, preferably in the automotive industry.
• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent organisational and time management abilities.
• Ability to work effectively in a fast-paced, target-driven environment.
• Basic computer skills and familiarity with service management software.
• Valid driver’s licence with a clean driving record.
• Good knowledge of automotive systems and repair procedures.
• Experience with specific automotive brands or service platforms is an advantage.

• Sales and negotiation skills
• Customer relationship management
• Problem-solving and decision-making
• Technical understanding of vehicles
• Upselling and cross-selling ability
• Team coordination

• Conversion rate of upsell opportunities
• Revenue generated from service packages and warranties
• Customer satisfaction scores
• Pre-sale issue resolution rate
• Follow-up and closure efficiency