Job Description

Roles & Responsibilities

About the Role: We are seeking a motivated UAE National to join our IT Support team in Dubai. In this entry-level role, you will provide first-line technical support to internal users, troubleshoot hardware and software issues, and ensure seamless operation of IT systems. This position offers growth opportunities for candidates with 0-1 years of experience. Responsibilities: Respond to and resolve IT tickets via the ticketing system in a timely manner Diagnose and troubleshoot hardware, software, and network connectivity issues Install, configure, and maintain Windows operating systems and standard business applications Assist with onboarding and offboarding processes by setting up user accounts and permissions Maintain accurate documentation of support cases, solutions, and system configurations Collaborate with senior IT staff to escalate and resolve complex issues Provide user training and guidance on basic IT tools and best practices Required Qualifications: UAE National with valid Emirati ID 0-1 years of experience in IT support or related internship Basic technical troubleshooting skills for hardware and software Strong customer support and communication skills Working knowledge of network fundamentals (TCP/IP, LAN/WAN) Familiarity with Windows operating systems (installation, configuration, maintenance) Experience using IT ticketing systems Proficiency in English; Arabic language skills preferred Preferred Qualifications: Bachelor’s degree or diploma in Computer Science, Information Technology, or related field CompTIA A+ or equivalent certification Cisco CCNA or network-related certification Exposure to Active Directory and Office 365 administration Knowledge of mobile device management (MDM) solutions Strong problem-solving mindset and ability to work independently