Job Description

Roles & Responsibilities

The Role: We are looking for a passionate and self-motivated professional to join our Partner Relations team. This is a great opportunity to be part of a fast-paced and dynamic environment with learning and growing opportunities. 

The main responsibilities of the position include:

• Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximize lifetime value 

• Act as the main contact for Partners, fostering strong relationships through personalized support 

• Monitor Partners’ satisfaction, gather and utilize relevant feedback to improve experiences and tailor initiatives accordingly 

• Analyze Partners’ behavior to uncover opportunities for upselling and customisation of products and services 

• Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners 

• Communicate ideas and suggestions for platform improvements to the Business Development teams 

• Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts 

• Undertake any other relevant task as assigned 

Desired Candidate Profile

Main requirements:

• Degree in any business-related field

• Client handling experience in the financial services sector will be considered an advantage

• Fluent Tajik speaker with excellent oral and written skills in Russian and English

• Reliable, with integrity of character

• Outstanding communication and interpersonal skills

• Dynamic, innovative and target oriented

• Strong computer literacy, particularly in Microsoft Excel

• Valid work permit required

Benefit from:

• Attractive remuneration package plus performance related reward

• Intellectually stimulating work environment

• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition

• Deep Dive – First Interview with Your Future Team

• Show Your Skills – Live Technical Session

• Final Connection – Final Interview

All applications will be treated with strict confidentiality!