Job Description
Roles & Responsibilities
We are looking for a detail-oriented and technically knowledgeable Maintenance Engineer / Technical Support Engineer to join our growing team. The role will support the operations and technical departments by reviewing technician reports, preparing accurate quotations, assisting with procurement coordination, and ensuring high technical standards across maintenance works.
The ideal candidate will have strong knowledge of residential maintenance systems, particularly AC, plumbing, and electrical works, and be confident working closely with technicians, suppliers, and internal teams.
Key Responsibilities
Review technicians’ technical reports and prepare accurate quotations and recommendations for clients
Create detailed technical reports by gathering site photos, inspection findings, and supporting documentation
Work closely with the procurement department to source materials and identify part availability within the local market
Assist in identifying suitable replacement parts and alternative solutions when required
Support technicians in diagnosing issues and ensuring technical information provided is accurate and complete
Conduct quality checks on reports submitted by technicians before client submission
Provide guidance and training to technicians on reporting standards, fault identification, and parts specification where required
Assist with preparing technical submittals, inspection reports, and scope of works
Maintain proper documentation and reporting records for maintenance activities
Coordinate with operations teams to ensure smooth communication between field and office teams
Ensure all reports and quotations are completed within company turnaround times
Desired Candidate Profile
Experience within residential maintenance or facilities management preferred
Strong understanding of common AC, plumbing, and electrical systems and spare parts
Knowledge of mechanical inspection processes and technical reporting
Ability to read and interpret technical findings and maintenance recommendations
Strong attention to detail and problem-solving ability
Proficient in Microsoft Office and report preparation
UAE driving license preferred
Strong Leadership Skills with track record of managing large teams
Strong English Speaking + Writing Skills
Valid UAE Driving License Required
Relevant experience with the freehold villa communities of Dubai is preferred