Job Description

Roles & Responsibilities

• Administer and maintain Windows-based servers, user workstations, and cloud services (Microsoft 365, Azure).

• Support Active Directory, user accounts, and group policies.

• Provide Level 1 technical support for hardware, software, printers, and basic networking.

• Handle front-line deskside support and urgent incident response.

• Set up new joiners, hardware swaps, peripherals, and MDM enrollment.

• Assist with monitoring network performance, security updates, and antivirus management.

• Support regular backups and ensure data integrity.

• Assist with IT projects, system upgrades, and onboarding/offboarding processes.

• Manage access control, biometric enrollment, and office cabling/moves.

• Maintain IT documentation, asset inventories, and support records.

• Coordinate with local vendors, DU (telecom), and service providers for deliveries, support, and licensing.

• Participate in on-call/after-hours rotation for urgent issues (triage & escalate).

Desired Candidate Profile

Requirements

• Bachelor’s degree in IT, Computer Science, or related field.

• Minimum 4 years of experience in IT administration or technical support.

• Strong knowledge of Windows servers, Microsoft 365, and Azure environments.

• Hands-on experience with Active Directory and Group Policy management.

• Familiarity with networking fundamentals, security practices, and backup solutions.

• Experience in hardware troubleshooting, MDM, and access control systems.

• Excellent problem-solving, communication, and multitasking skills.

• Ability to work independently and as part of a global IT team.