Job Description

Roles & Responsibilities

• The Senior Manager- PMO is responsible for establishing and leading the projects supporting the Group Services project portfolio with a strong focus on the Finance area. The role will ensure effective governance, prioritization, and delivery of programmes and transformation initiatives, providing transparency on benefits realization, risks, and performance, while enabling alignment with business strategy, sourcing plans, and shared services objectives.

  
  

  Program & Portfolio Governance

  
  

  • Support Director, PMO to establish and operate PMO governance framework, standards, and stage-gate controls.

  • Prioritise and manage the assigned initiative portfolio in line with business strategy and capacity.

  • Ensure consistent reporting of progress, risks, dependencies, and benefits.

  
  

  Strategic Initiative & Transformation Delivery

  
  

  • Lead delivery of major transformation, digital, governance and sustainability initiatives.

  • Track milestones, manage interdependencies, and resolve delivery blockers.

  • Ensure initiatives deliver agreed ROIs/KPIs, value, and service outcomes.

  • Work closely with the Process Excellence teams to support continuous improvement initiatives.

  
  

  Stakeholder & Business Alignment

  
  

  • Partner with business stakeholders to shape annual roadmaps ensuring maximum impact for GS and Dubai Holding.

  • Translate strategic objectives into executable programmes and project plans.

  • Act as a central coordination point across vertical, pillars, categories and functions as per project requirements.

  • Key coordination with IT stakeholders for ERP, Ticket Management, BOT Automation and AI implementation (Oracle Fusion, Service Now, Ui Path)

  
  

  Performance, Benefits & Value Realisation

  
  

  • Work together with the Value Realization function to define and track benefits realisation, including savings, cost avoidance, and non-financial value (efficiencies in workload, productivity, manpower).

  • Maintain KPI dashboards covering delivery performance, outcomes, and value leakage.

  
  

  PMO Capability, Standards & Continuous Improvement

  
  

  • Support the Director, PMO to define project management standards, tools, and templates for projects and initiatives.

  • Coach and support teams on project discipline and delivery best practice.

  • Drive continuous improvement in PMO maturity, data quality, and decision-making.

Desired Candidate Profile

• Bachelor’s degree in Business, Procurement, Finance, Engineering, or a related discipline.

• Professional certification in Project Management (e.g. PMP, PRINCE2, MSP) or equivalent.

• A finance certification – preferred.

• 8+ years’ of combined experience in PMO, Programme and portfolio management or transformation roles within a complex or shared services environment.

• Proven track record delivering large-scale transformation programmes such as system implementation and Non-IT procurement projects.

• Data analytics, reporting, and executive dashboards (e.g. Power BI, Excel)