Job Description

Roles & Responsibilities

Department Coordination

• Supervise daily operations across all fresh departments (F&V, Butcher, Fish, Hot Food, Bakery)

• Ensure smooth coordination between section supervisors and staff

• Monitor workflow, staffing, and productivity

  Product Quality & Freshness

• Ensure all products meet freshness, quality, and presentation standards

• Conduct regular checks on expiry dates, temperature, and storage conditions

• Maintain high standards in food safety and hygiene

  Inventory & Stock Control

• Monitor stock levels and coordinate timely replenishment

• Minimize wastage, shrinkage, and spoilage

• Coordinate with purchasing and warehouse teams for stock availability

  Sales & Merchandising

• Ensure attractive product displays and proper merchandising

• Support promotional activities and pricing updates

• Track sales performance and suggest improvements

  Hygiene & Compliance

• Ensure compliance with UAE food safety regulations and company standards

• Maintain cleanliness in all fresh departments

• Enforce HACCP and health & safety procedures

  Team Support & Supervision

• Support section supervisors and staff in daily tasks

• Assist in staff scheduling, training, and performance monitoring

• Promote teamwork and a customer-focused culture

  Customer Service

• Ensure high-quality service and customer satisfaction

• Handle customer inquiries and complaints professionally

• Maintain product knowledge across all fresh categories

Desired Candidate Profile

• Diploma or Bachelor's degree (preferred)

• 3–6 years of experience in fresh food retail / supermarket / hypermarket

• Experience in multi-department coordination is a strong advantage

• Basic knowledge of inventory systems and retail operations

• Has a minimum of 3-5 years of experience in fresh food management within a retail or grocery environment, showcasing expertise.

• Demonstrates experience in a related industry such as supermarkets, specialty food stores, or catering services, highlighting industry knowledge.