Job Description

Roles & Responsibilities

We are seeking a dynamic and hands-on IT Support Executive to provide technical assistance across our branches and corporate offices. The ideal candidate should have experience in both on-site field support and technical IT troubleshooting, ensuring smooth operations of systems, hardware, and applications.

Key Responsibilities:

• Provide on-site IT support across retail branches, warehouses, and offices.
• Troubleshoot and resolve hardware, software, and network issues.
• Perform desktop support, printer/scanner configuration, and break-fix maintenance.
• Handle IT service tickets, perform L1/L2 support, and escalate complex issues as needed.
• Support ERP/application-level troubleshooting.
• Install and maintain hardware components and network cabling.
• Coordinate with vendors for hardware installation and repair.

Key Areas:
Field Service Engineer, On-Site IT Support, IT Site Visit Executive, Field IT Support, IT Technician, Help Desk Support, L1/L2 Support, End User Support, System Support, Desktop Engineer, ERP Support, Break-Fix Support, Network Cabling, Hardware Installation, Onsite Ticket Handling.

Desired Candidate Profile

• Diploma or Bachelor's in IT/Computer Science or related field.
• 2–4 years of relevant experience in IT support or field service roles.
• Strong troubleshooting and communication skills.
• UAE experience and driving license preferred.