Job purpose

The business systems analyst designs and enables data-driven business systems, analytics, and AI-powered solutions to support the real estate operating model and informed enterprise decision-making. The role bridges business, technology, and governance teams to deliver integrated systems, process optimization, automation, and measurable performance improvements across real estate operations and finance.

Key roles & responsibilities

Business systems analysis & requirements management
Lead end-to-end business and systems analysis, translating business needs into BRDs, functional specifications, system requirement documents, and RTMs.
Facilitate structured stakeholder workshops to elicit, validate, and prioritize business, data, and system requirements.
Ensure full traceability from business objectives, processes, systems, data analytics, insights.
Apply gap and impact analysis across processes, systems, data, and organizational capabilities.

ERP, data & enterprise systems enablement
Support ERP and enterprise system initiatives including Yardi, SAP, Odoo, or equivalent platforms.
Perform full-cycle ERP business analysis, including requirements gathering, data mapping, integration specifications, and UAT support.
Define system integration requirements, API flows, and technology stack dependencies.
Act as the primary liaison between business users, system integrators, and technical teams.

Business intelligence, data & analytics
Define business intelligence and reporting requirements, including dashboards, KPIs, metrics, and performance baselines.
Support data modelling, data integration, and data quality assessment across ERP, property management, finance, and operational systems.
Translate complex datasets into actionable insights and executive-level reports.
Collaborate with BI teams on Power BI / Tableau solutions.

AI, automation & digital enablement
Identify and define AI-enabled and automation opportunities within real estate and enterprise processes.
Support requirements definition for AI use cases such as forecasting, anomaly detection, performance optimization, and intelligent reporting.
Support RPA and intelligent automation initiatives, including process discovery documents (PDDs), functional specifications, and UAT.
Ensure responsible AI usage, data governance, and regulatory compliance.

Operating model & process design
Support the design and enhancement of the real estate operating model across leasing, property management, asset management, facilities management, and finance.
Develop AS-IS / TO-BE process maps aligned with the APQC process classification framework (PCF).
Perform value stream mapping and DMAIC analysis to identify inefficiencies, automation opportunities, and performance gaps.
Ensure clear process ownership, accountability (RACI), and system alignment across business units.

Enterprise architecture & alignment
Align business systems, analytics, and digital solutions with enterprise architecture standards.
Support architecture modeling using TOGAF ADM and ArchiMate across business, application, and technology layers.
Contribute to capability mapping, target operating models (TOM), and transformation roadmaps.
Ensure consistency with enterprise integration, data, and application standards.

Performance excellence, governance & continuous improvement
Apply data-driven and Six Sigma (DMAIC) methodologies to drive operational improvement.
Design and support KPI / OKR frameworks, balanced scorecards, and benefits realization tracking.
Monitor post-implementation performance and ensure measurable outcomes.
Ensure compliance with governance, audit, risk, data protection, and regulatory frameworks.
Promote a culture of continuous improvement and intelligent automation.

Required skills & experience

• Business systems analysis & requirements management
• ERP / enterprise platforms (Yardi, SAP, Odoo, or similar)
• BI & analytics (Power BI, Tableau – preferred)
• Process modeling (BPMN, APQC)
• AI & intelligent automation (business-focused)
• Enterprise architecture alignment (TOGAF, ArchiMate)
• Project management
• Jira & Confluence

Minimum requirements

Qualifications
Bachelor’s degree in business administration, engineering, computer science, information systems, real estate, or related discipline.

Certifications (mandatory / preferred)
IIBA (CBAP / CCBA) – mandatory
Six Sigma (Green Belt minimum; Black Belt preferred) – mandatory
TOGAF (Foundation minimum) – mandatory
ArchiMate – mandatory
PMP / PMI-PBA / PRINCE2 – mandatory
EFQM Assessor – preferred

Work experience
Minimum 6 years of experience in business systems analysis, ERP / digital transformation projects, and data-driven, process-led initiatives.

Language skills
Proficiency in English; knowledge of Arabic is an advantage.

Communication & working relations

Key internal stakeholders
Board of directors
Executives and senior management team

Key external stakeholders
External consultants
External vendors

Core competencies

• Business analysis & documentation
• Enterprise architecture
• AI & automation
• KPI strategy & performance excellence
• Jira & Confluence
• Strong proficiency in ERP systems (Odoo)