Job description

THE FAB CREW TECHNICAL SERVICES CONTRACTING LLC

JOB TITLE: Technical Sales & Customer Support Executive

Location: DIP 1, Dubai

Employment Type: Full-Time

Department: Technical Services

Reports To: Head of Department / Technical Services Engineer

Working Hours: 8 hours per day, 6 days per week

Salary: AED [To Be Confirmed] + Performance Incentives

ABOUT THE ROLE

The Technical Sales & Customer Support Executive will handle customer enquiries, prepare quotations, coordinate bookings, follow up with customers, and support sales growth for the technical services department. This is an office-based role requiring strong communication skills, customer service experience, and basic technical knowledge related to AC, HVAC, plumbing, electrical, and maintenance services.

KEY RESPONSIBILITIES

• Handle customer enquiries through phone, WhatsApp, email, and CRM

• Explain services, pricing, and booking procedures to customers

• Prepare and send quotations to customers

• Follow up on quotations and convert enquiries into confirmed jobs

• Coordinate technician bookings and scheduling with operations team

• Maintain customer records and booking updates in the system

• Support AMC renewals and customer follow-ups

• Handle customer complaints professionally and escalate when required

• Work closely with the technical and operations teams

• Achieve monthly sales and customer service targets

REQUIREMENTS

• Minimum 2 years UAE experience in customer support, sales, or technical services industry

• Knowledge of AC/HVAC, plumbing, electrical, or maintenance services preferred

• Strong communication and customer handling skills

• Experience using CRM systems, WhatsApp Business, Microsoft Office, or Google Workspace

• Excellent English communication skills

• Arabic or additional languages are an advantage

PERSONAL SKILLS

• Customer-focused and professional

• Sales-driven with good follow-up skills

• Organised and detail-oriented

• Positive attitude and team player

• Able to work under pressure and manage multiple tasks

BENEFITS

• Company visa provided

• Medical insurance provided

• Annual leave as per UAE Labour Law

• End of service benefits as per UAE Labour Law

• Salary paid through WPS

Skills

QUALIFICATIONS & EXPERIENCE

Education

Diploma or Degree in Business, Sales, Customer Service, or a related field preferred

Industry Experience

Minimum 2 years' experience in a similar customer support or sales role within a home services, FM, or technical services company in the UAE — REQUIRED

Technical Knowledge

Practical familiarity with AC/HVAC, plumbing, electrical, or general home maintenance services — sufficient to diagnose customer issues and describe solutions accurately

Sales Track Record

Demonstrated ability to meet and exceed sales targets in a service environment

CRM / Systems

Comfortable using CRM platforms, job management software, WhatsApp Business, and standard office tools (Google Workspace / Microsoft Office)

Languages

Excellent English (written and verbal) — mandatory. Arabic or other languages are a strong advantage in Dubai's market

Communication

Outstanding verbal and written communication skills — able to adapt tone and style to different customer types

PERSONAL ATTRIBUTES