Job description

We are looking for a proactive, hands-on HR Manager to lead all human resources functions for international coffee chain. You will play a strategic and operational role in talent acquisition, employee relations, compliance with UAE labour laws, performance management, and building a positive culture across our growing network of stores.

Key Responsibilities

• Talent Acquisition & Onboarding: Manage end-to-end recruitment for store teams, supervisors, managers, and support roles. Build talent pipelines for fast-paced F&B needs and ensure smooth onboarding.

• UAE Labour Law Compliance: Ensure full adherence to UAE labour regulations, including contracts, visas, gratuity, leave policies, and Emiratization targets. Handle government portals (e.g., MOHRE, GDRFA).

• Employee Relations & Engagement: Act as a trusted advisor to store managers and leadership. Resolve employee issues, conduct investigations, and drive engagement initiatives to reduce turnover.

• Performance Management: Implement performance review processes, goal setting, and development plans. Support succession planning for key retail roles.

• Compensation & Benefits: Oversee payroll coordination, salary benchmarking, incentives, and benefits administration in line with market standards.

• Training & Development: Identify training needs and coordinate programs (customer service, leadership, compliance) to build team capabilities.

• HR Administration: Maintain employee records, HRIS systems, and generate reports on headcount, attrition, and key HR metrics.

• Culture & Employer Branding: Promote compnay values, organize team events, and strengthen our employer brand to attract top F&B talent.

Requirements & Qualifications

• Experience: 5–8+ years of HR experience, with at least 3 years in a managerial role within F&B, Retail, or Hospitality in the UAE/GCC.

• Education: Bachelor’s degree in Human Resources, Business Administration, or related field. HR certification (e.g., CIPD, SHRM, or UAE-specific) is a plus.

• Knowledge: Strong command of UAE Labour Law and practical experience with visas, labour disputes, and Emiratization.

Skills

Skills:

• Excellent interpersonal and communication skills (Arabic & English – bilingual preferred).

• Ability to thrive in a fast-paced, multi-site retail environment.

• Strong problem-solving, organizational, and data-driven decision-making abilities.

• Proficiency in MS Office and HR software.

• Personal Attributes: Hands-on, approachable, resilient, and passionate about people and the coffee industry.