Job Description

Roles & Responsibilities

Job Objective :
To oversee, coordinate, monitor and manage the performance of appointed security service providers across the company’s property portfolio, ensuring compliance with contractual obligations, safety standards, and regulatory requirements, while maintaining a secure and safe environment for residents, visitors, and assets.

Key Responsibilities

1. Security Operations Oversight

• Supervise and monitor security operations across all communities and manage properties. Managed properties include residential buildings and villas, retail, commercial, hospitality and master community.

• Ensure security deployment aligns with approved manning levels and site requirements.

• Conduct regular site inspections and audits (day/night) to assess service quality and compliance.

• Ensure all security systems (CCTV, access control, barriers, etc.) are operational and properly utilized.

2. Service Provider Management

• Act as the primary point of contact for the appointed security service providers.

• Monitor contractor performance against KPIs, SLAs, and contractual obligations.

• Review and validate monthly invoices for actual deployment and attendance.

• Conduct regular performance review meetings with service providers.

• Ensure adequate staffing, training, and supervision by the contractor.

3. Incident Management & Reporting

• Ensure all incidents are properly reported, recorded, and investigated.

• Review incident reports and recommend corrective and preventive actions.

• Coordinate with internal teams and external authorities when required.

• Maintain incident logs and ensure timely escalation of critical issues.

4. Compliance & Risk Management

• Ensure compliance with local laws, regulations, and authority requirements (e.g., security licensing, safety standards).

• Develop and implement security policies, procedures, and SOPs.

• Conduct risk assessments and recommend mitigation measures.

• Ensure emergency response procedures are in place and regularly tested.

5. Training & Awareness

• Ensure security personnel are adequately trained and certified.

• Conduct periodic drills (fire, evacuation, emergency response).

• Support awareness programs for residents and staff on safety and security practices.

6. Stakeholder Coordination

• Coordinate with Community Managers, FM teams, and other stakeholders on security matters.

• Address resident complaints and feedback related to security services.

• Support events and special security arrangements within communities.

7. Documentation & Reporting

• Prepare regular reports (weekly/monthly) on security performance, incidents, and risks.

• Maintain updated records of deployment, incidents, audits, and compliance documents.

• Track and report KPIs and improvement plans.

Key Performance Indicators (KPIs)

• Compliance with SLA/KPI requirements of service providers

• Reduction in security incidents and response times

• Audit and inspection scores

• Accuracy of billing verification

• Resident satisfaction related to security services

• Timely closure of incidents and corrective actions

Desired Candidate Profile

Qualifications & Experience

• Bachelor’s degree or Diploma in Security Management, Business Administration, or related field

• Minimum 5–8 years of experience in security operations, preferably in community management, real estate, or facilities management

• Experience managing outsourced security contracts is essential

• Knowledge of security systems (CCTV, access control, etc.)
  
  Skills & Competencies

  • Strong leadership and contractor management skills

  • Excellent communication and report-writing abilities

  • Attention to detail and strong analytical skills

  • Knowledge of risk assessment and incident investigation

  • Ability to handle emergencies and make quick decisions

  • Proficiency in MS Office and reporting tools

  
  

  Working Conditions

  • Will require travel between multiple sites within the portfolio

  • Flexibility to attend emergency situations outside standard working hours

  • Periodic night inspections and audits

  
  

  Optional / Preferred Certifications

  • Security management certifications 

  • First Aid / Fire Safety certification

  • Any relevant local authority security certification