Job Description

Roles & Responsibilities

• Lead evaluation: Assess incoming leads to determine if they meet predefined qualification criteria and demonstrate intent to apply

• Prospect communication: Engage with potential students/parents via phone, WhatsApp, email, and other channels to gather and share information clearly to support informed decision-making

• Application support: Guide and nurture prospective students through the application process via the admission portal

• Target achievement: Meet daily, weekly, and monthly outreach targets through telecalling, WhatsApp communication, and email engagement with prospective students and parents

• Collaborate with the recruitment team to understand target audiences, lead requirements, and optimize lead generation strategies

• CRM management: Accurately document lead details, interactions, and qualification status within the CRM system

• Lead transition: Seamlessly hand over qualified leads to the appropriate admissions representative, ensuring all necessary context and information are provided

• Reporting and analysis: Track and report lead qualification metrics, analyze trends, and provide recommendations to improve processes

• Evaluation: Monitor student engagement and progress in coordination with the line manager, conduct evaluations, analyze data, and prepare reports

Desired Candidate Profile

• Demonstrates excellent communication skills, both verbal and written, with a clear and persuasive speaking style.
• Has a minimum of 1 year of telecalling experience, preferably in the Indian market.
• Proficient in Hindi and English; knowledge of additional regional languages is advantageous.
• Familiar with CRM software and basic computer skills, including data entry and navigation.
• Displays strong sales acumen, with a proven ability to meet or exceed sales targets.