Job Description

Roles & Responsibilities

About the Role: We are seeking a professional and friendly Receptionist to serve as the first point of contact for our Dubai office. You will manage front desk operations, handle incoming calls, coordinate appointments, and provide exceptional administrative support to ensure smooth daily operations and outstanding customer experiences. Responsibilities: Greet and welcome visitors in a warm and professional manner Answer, screen, and forward incoming calls, taking accurate messages when necessary Schedule, confirm, and manage appointments and meeting room bookings Maintain a tidy and organized reception area and lobby Handle incoming and outgoing correspondence, including mail and courier services Assist with administrative coordination tasks such as filing, data entry, and document preparation Use MS Office applications to create reports, maintain records, and support office workflows Provide timely follow-up on client and team inquiries to ensure issues are resolved efficiently Collaborate with other departments to facilitate seamless office operations Uphold confidentiality of sensitive information and enforce security protocols Required Qualifications: 3–7 years of experience in a reception, front desk, or customer service role Proven proficiency in MS Office (Word, Excel, Outlook, PowerPoint) Excellent verbal and written communication skills in English Strong customer service orientation with a professional and friendly demeanor Demonstrated ability in appointment coordination and call handling Solid organizational skills and attention to detail in administrative coordination Ability to multitask, prioritize, and work efficiently in a fast-paced environment Familiarity with basic office equipment (phone systems, printers, scanners) Valid UAE work permit or sponsorship Preferred Qualifications: Fluency in Arabic or additional languages Experience in the hospitality, corporate, or healthcare sectors Familiarity with CRM or scheduling software (e.g., Salesforce, Microsoft Teams) Basic knowledge of UAE business etiquette and cultural norms Strong problem-solving skills and proactive attitude Ability to adapt to flexible working hours when needed Previous experience in a multinational or multicultural workplace