Job Description

Roles & Responsibilities

Role Overview Bridge Point is looking for an Account Manager / Client Relations professional to manage and maintain relationships with real estate developers, project owners, and business partners. The role will act as the main point of contact between clients and internal teams, ensuring smooth coordination of real estate project administration, DLD-related processes, escrow support, documentation, sales registration, and project handover requirements. Key Responsibilities Manage client accounts and maintain strong relationships with real estate developers and project owners. Act as the main contact for client inquiries, updates, complaints, and service requests. Coordinate with internal teams for project registration, DLD processes, escrow account support, sales registration, documentation, and handover requirements. Follow up with clients for required documents, approvals, payments, and signed agreements. Keep clients updated on project status, pending requirements, timelines, and next steps. Prepare client reports, meeting summaries, service updates, and internal trackers. Support business development with client onboarding, proposals, service explanations, and account handover. Coordinate with banks, legal teams, government-related teams, and internal departments when required. Ensure all client records, project files, agreements, and communication logs are properly maintained. Resolve client issues professionally and escalate delays or risks to management when needed. Requirements Bachelor’s degree in Business Administration, Real Estate, Marketing, or a related field. Minimum 3–5 years of experience in account management, client relations, real estate administration, or developer support services. Experience in the Dubai real estate sector is preferred. Basic understanding of DLD processes, escrow accounts, SPA, NOC, title deed, sales registration, and project handover is an advantage. Strong client handling, follow-up, and coordination skills. Excellent communication skills in English; Arabic is an advantage. Good knowledge of MS Office, Excel trackers, CRM systems, and reporting. Professional, organized, detail-oriented, and able to manage multiple client accounts at the same time.

Desired Candidate Profile

Key Skills Client relationship management Account management Real estate coordination DLD and escrow process support Documentation and reporting Problem-solving Follow-up and task tracking Internal team coordination Business communication KPIs Client satisfaction. Response time to client requests. Timely completion of client requirements. Accuracy of documentation and reports. Number of active accounts managed. Repeat business and client retention. Reduction in complaints and escalations. Role Summary The Account Manager / Client Relations role is responsible for keeping clients informed, coordinating internal processes, and ensuring real estate developer support services are delivered smoothly and professionally. The ideal candidate should be confident with clients, strong in follow-up, and familiar with Dubai real estate processes.