Job Description

Roles & Responsibilities

Business Head / Head of Operations / Operations Manager – Short Term Rentals 
 

About the Role 

Artha Realty is expanding into a new business vertical – Short Term Rentals / Executive Accommodation.

We are seeking an experienced, entrepreneurial, and result-driven Business Head / Head of Operations / Operations Manager to lead this division from setup to scale. The selected candidate will be responsible for the complete P&L, business strategy, operational execution, team building, compliance, and revenue growth of the Short Term Rentals business. 

This is a senior leadership role for someone who can independently build and manage the business end-to-end. 

Key Responsibilities 

Business Setup & Strategy 

• Develop and execute the business plan for Artha Realty’s Short Term Rentals division.  

• Identify market opportunities, target customer segments, and pricing strategies.  

• Build a scalable operational framework for growth.  

• Establish SOPs, policies, and service standards.  

Operations Management 

• Oversee daily operations of all managed units/properties.  

• Manage onboarding of property owners and acquisition of inventory.  

• Ensure smooth guest check-ins/check-outs, housekeeping, maintenance, and customer support.  

• Monitor occupancy, ADR (Average Daily Rate), RevPAR (revenue per available room), guest satisfaction, and profitability.  

Sales & Revenue Growth 

• Drive bookings through multiple channels such as Airbnb, Expedia, direct bookings, and corporate tie-ups.  

• Optimize pricing through dynamic revenue management tools.  

• Build relationships with landlords, investors, and corporate clients.  

• Increase portfolio size and revenue streams.  

Compliance & Legal 

• Ensure all operations comply with Dubai Tourism / DTCM / DET regulations and licensing requirements.  

• Manage contracts, owner agreements, tenancy compliance, and guest policies.  

• Coordinate with internal legal / finance teams where required.  

Team Leadership 

• Recruit, train, and manage operations staff, reservations team, housekeeping vendors, and maintenance partners.  

• Build a high-performance culture with accountability and customer excellence.  

Financial Management 

• Own budgeting, forecasting, cost control, and profitability of the vertical.  

• Prepare MIS reports and present business performance to management.  

Required Qualifications & Experience 

• Bachelor’s degree in Business Administration, Hospitality, Real Estate, or related field.  

• Minimum 5+ years of experience in Short Term Rentals / Holiday Homes / Hospitality Operations.  

• Proven experience in launching or managing Airbnb / Holiday Homes businesses in Dubai/UAE.  

• Strong understanding of DTCM / DET regulations and licensing.  

• Demonstrated success in scaling operations and revenue growth.  

• Strong leadership, commercial acumen, and operational expertise.  

• Experience with PMS (Property Management System), channel managers, CRM, and revenue management tools preferred.  

• Own car and license is a must

Key Skills 

• Business Development  

• Revenue Management  

• Hospitality Operations  

• Team Leadership  

• Client Relationship Management  

• Strategic Planning  

• Problem Solving  

• Budgeting & P&L Management  

• Process Creation & Execution  

KPIs to Track: 

• Revenue  

• Occupancy %  

• ADR  

• RevPAR  

• New Units Added  

• Guest Rating  

• Profit Margin  

• Direct Bookings %  

• Owner Retention %  

• Complaint Resolution Time 

What We Offer 

• Opportunity to lead and build a new business vertical from the ground up.  

• Attractive salary + performance incentives.  

• Leadership role with direct impact on company growth.  

• Dynamic and entrepreneurial work environment.  

Desired Candidate Profile

Ideal Candidate Profile  A self-starter who thinks like an owner, understands Dubai’s short-term rental market deeply, and can independently create, run, and scale a profitable STR business for Artha Realty.