Job Description
Roles & Responsibilities
Responsible for providing technical support, managing Linux servers, diagnosing software and hardware issues, and supporting field devices (MNVR / IoT systems). The role involves working closely with cross-functional teams to ensure system stability, fast issue resolution, and continuous improvement of the IT infrastructure.
Key Responsibilities
Provide Level 1 and Level 2 (L1/L2) technical support
Install, configure, maintain, and troubleshoot Linux servers (Ubuntu Server)
Monitor system performance and analyze logs to identify issues
Diagnose and resolve hardware and storage problems (SSD, eMMC, SATA)
Support MNVR / IoT devices and ensure operational stability
Perform software and hardware testing and document results
Prepare clear technical reports for management and stakeholders
Coordinate with field technicians, factory teams, and external support
Follow IT procedures, security policies, and quality standards
Desired Candidate Profile
Nationality: ARABS ONLY
Soft Skills
Strong troubleshooting and analytical skills
Clear communication with technical and non-technical teams
Ability to work under pressure and manage multiple tasks
Strong documentation and reporting skills
High sense of responsibility and ownership
Experience & Qualifications
Proven experience in IT Support or Systems Administration
Hands-on experience with Linux environments
Experience with IoT or field devices is a plus
Languages