Jobs / Swift Jobs / Customer Service Manager
Full Time
FRSHR Leather Restoration -
UAE , Dubai
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Company
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Job Details

Salary 10000 - 10000
Employment Full Time
Gender Any
Education MBA/PG Diploma in Business Mgmt(Marketing)
Category Customer Service
Industry Customer Service & Call Center

Job Description

Roles & Responsibilities

  • Lead and mentor a team of customer service representatives, fostering a culture of excellence and accountability.
  • Develop and implement customer service policies and procedures that enhance customer satisfaction and operational efficiency.
  • Analyze customer feedback and service metrics to identify trends and areas for improvement, driving continuous enhancement.
  • Manage escalated customer complaints with empathy and professionalism, ensuring swift resolutions that uphold company reputation.

Desired Candidate Profile

  • Bachelor's degree in Business Administration, Communication, or a related field, with a focus on customer relations.
  • Minimum 5 years of experience in customer service, with at least 2 years in a managerial role, preferably in a fast-paced environment.
  • Proven track record of developing and implementing successful customer service strategies that drive satisfaction.
  • Strong leadership skills, with the ability to inspire and motivate diverse teams to achieve common goals.

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UAE, Dubai
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