Job Description

Roles & Responsibilities

• Manage and support IT infrastructure (servers, networks, storage, cloud)

• Administer Windows/Linux servers and Active Directory

• Configure and maintain LAN/WAN, firewalls, VPNs, and network devices

• Provide basic IT support, including onboarding and offboarding of users

• Set up user accounts, email, access permissions, and IT assets for new employees

• Disable accounts, revoke access, and manage IT asset recovery during offboarding

• Monitor system performance and ensure high availability of IT services

• Troubleshoot and resolve L2/L3 technical issues

• Manage backups, disaster recovery, and system security

• Support and maintain cloud platforms (Azure / AWS)

• Participate in infrastructure upgrades, migrations, and IT projects

• Ensure compliance with IT security policies and standards

• Provide technical support and guidance to junior staff

• Maintain IT documentation and system records

Desired Candidate Profile

• 5+ years experience in IT infrastructure/support roles

• Strong knowledge of networking, servers, and virtualization

• Experience in user support, onboarding/offboarding processes

• Certifications preferred: CCNA, Microsoft Azure, AWS Cloud

• Cloud and scripting knowledge is a plus