Job Description

Roles & Responsibilities

Welcome and assist clients in a professional and friendly manner.

• Manage salon appointments, bookings, and cancellations efficiently.

• Answer phone calls, WhatsApp inquiries, and customer messages promptly.

• Handle billing, cash transactions, card payments, and maintain payment records.

• Coordinate with salon staff to ensure smooth scheduling and client flow.

• Maintain client records and update customer information in the system.

• Promote salon services, offers, memberships, and products to clients.

• Ensure the reception and waiting area remain clean, organized, and presentable.

• Address customer inquiries and assist with resolving basic concerns professionally.

Desired Candidate Profile

Previous experience as a receptionist, salon receptionist, front desk executive, or customer service representative preferred.

• Strong communication and interpersonal skills.

• Good telephone etiquette and customer handling skills.

• Basic computer knowledge and experience with appointment or billing systems.

• Ability to multitask and work in a fast-paced environment.

• Professional appearance and positive attitude.

• Strong organizational and time management skills.

• Knowledge of English; Arabic or additional languages is an advantage.