Job Description

Roles & Responsibilities

• Review and process customer Purchase Orders (POs) accurately and efficiently.

• Verify customer orders and coordinate with the Tender Department to ensure alignment with approved quotations and tender requirements.

• Prepare Sales Orders, Proforma Invoices, Pick Lists, Delivery Notes, and Tax Invoices in line with delivery schedules.

• Coordinate with sales, procurement, stores, dispatch, supply chain, and finance departments for smooth order execution.

• Follow up internally for supply approvals, delivery coordination, and gate pass approvals.

• Communicate professionally with local and overseas customers and suppliers through emails and calls.

• Assist the sales team with quotations, follow-ups, pricing comparisons, and operational support.

• Prepare tender documents, quotations, compliance documents, and related submissions.

• Compare pricing from multiple vendors and negotiate pricing where required.

• Maintain proper documentation and records related to orders, invoices, quotations, and tenders.

• Build and maintain positive relationships with customer contacts and store-level teams to ensure smooth operations.

• Ensure timely updates to customers regarding order status, stock availability, and delivery schedules.

Desired Candidate Profile

• Proven experience in Order Processing, Billing, Invoicing, Tender Coordination, Sales Support, or related fields (preferred: 2+ years).

• Strong attention to detail and accuracy in documentation and data entry.

• Good written and verbal communication skills.

• Strong coordination and multitasking abilities in a fast-paced environment.

• Proficiency in MS Office, especially Excel and Word.

• Experience with ERP systems such as Odoo is preferred.

• Good knowledge of preparing professional emails, quotations, and tender documentation.

• Excel proficiency is mandatory and may be tested during the interview process.
  
  

  Candidates with experience in any of the following areas are encouraged to apply:

  • Sales Order Processing

  • Billing & Invoicing

  • Tender Department Operations

  • Sales Coordination / Sales Support

  • Procurement Coordination / Documentation