Jobs / Customer Service Jobs / Customer Relations Manager
On-site Full Time
toto -
UAE , Ajman
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Company
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Job Details

Employment Full Time
Gender Any
Education MBA/PG Diploma in Business Mgmt(Marketing)
Category Logistics, Supply Chain & Procurement
Industry Real Estate

Job Description

Roles & Responsibilities

  • Develop and maintain strong relationships with key clients by understanding their needs and proactively offering solutions that exceed expectations.
  • Proactively identify and resolve customer issues, complaints, and inquiries efficiently, ensuring a positive customer experience and minimizing churn.
  • Analyze customer feedback and data to identify trends, pain points, and opportunities for service improvement, leading to enhanced customer satisfaction.
  • Collaborate with internal teams (sales, marketing, product) to align customer strategies, ensuring a seamless and integrated customer journey.

Desired Candidate Profile

  • Possesses a Bachelor's degree in Business Administration, Marketing, or a related field to establish a foundational understanding.
  • Holds relevant certifications in customer service or CRM (e.g., CCXP, CRM certification) to demonstrate industry knowledge and commitment.
  • Has 5+ years of experience in customer relations, ideally within the [Industry] industry, showcasing practical expertise.
  • Demonstrates a track record of success in managing and growing customer relationships, resulting in increased customer retention.

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