Job Description

Roles & Responsibilities

KEY RESPONSIBILITIES

Distribution & Logistics Operations

• Manage day-to-day distribution operations including inbound, storage, order fulfillment, and last-mile delivery across the UAE

• Oversee route planning, fleet management, and delivery scheduling to ensure on-time delivery performance

• Coordinate with third-party logistics providers (3PLs), couriers, and freight forwarders

• Monitor and optimize distribution costs, delivery SLAs, and operational KPIs

• Ensure all delivery documentation (waybills, proof of delivery, invoices) is accurate and fully compliant

• Handle urgent, priority, and cold-chain deliveries with appropriate handling protocols

Warehouse & Inventory Management

• Supervise warehouse operations including receiving, put-away, picking, packing, and dispatching

• Maintain accurate stock records and ensure inventory integrity through regular cycle counts and full stock audits

• Manage cold-chain storage areas, monitoring temperature and humidity logs in line with product specifications

• Enforce FEFO (First Expiry, First Out) and FIFO stock rotation policies across all product lines

• Minimize stock discrepancies, wastage, and expired goods through proactive inventory controls

• Oversee returns management u2014 processing, quarantine, and disposal in line with company SOPs

Regulatory & GDP Compliance

• Ensure full adherence to Good Distribution Practice (GDP) guidelines as required by MoHAP, DHA, and DOH

• Maintain all distribution licenses, storage permits, and regulatory documentation up to date

• Prepare for and lead internal and external GDP/regulatory audits; implement corrective actions (CAPAs) as required

• Ensure narcotics, controlled substances, and temperature-sensitive products are handled and stored per regulatory requirements

• Maintain and update SOPs for all distribution and warehousing activities

• Coordinate with the regulatory affairs team on product recalls, market withdrawals, and quarantine procedures

Team Leadership & Development

• Lead, schedule, and manage a team of warehouse supervisors, logistics coordinators, and delivery drivers

• Set individual and team performance targets; conduct regular appraisals and performance reviews

• Identify training needs and upskill team members on GDP, safe handling, and operational procedures

• Foster a culture of accountability, safety, and continuous improvement across the distribution team

• Manage headcount planning, shift scheduling, and overtime allocation

Customer Service & Stakeholder Management

• Act as the primary operational point of contact for key customers u2014 hospitals, pharmacy chains, clinics, and wholesalers

• Resolve delivery issues, complaints, and discrepancies in a timely and professional manner

• Collaborate closely with the sales team to prioritize urgent orders and support key account requirements

• Liaise with procurement and supply planning teams to align inbound supply with outbound demand

• Provide regular updates to senior management on distribution performance, challenges, and improvement initiatives

Systems & Reporting

• Manage and optimize the use of Warehouse Management Systems (WMS) and ERP platforms (SAP, Oracle, or similar)

• Generate daily, weekly, and monthly distribution reports covering on-time delivery, order accuracy, stock levels, and cost

• Identify operational bottlenecks and lead process improvement initiatives to enhance efficiency

• Track and report on fleet utilization, fuel consumption, and maintenance schedules

Desired Candidate Profile

Requirements

Education

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field u2014 required

• CIPS, APICS (CSCP/CPIM), or equivalent supply chain certification u2014 a strong advantage

Experience

• 5u20138 years of progressive experience in distribution, logistics, or supply chain operations

• Minimum 2u20133 years in a supervisory or managerial capacity leading a warehouse/distribution team

• Direct experience in pharmaceutical, healthcare, FMCG, or medical device distribution u2014 strongly preferred

• Proven knowledge of GDP guidelines and UAE regulatory requirements (MoHAP, DHA, DOH)

• Experience managing cold-chain products and temperature-controlled storage environments u2014 a significant advantage

• Track record of managing third-party logistics providers and carrier relationships in the UAE

Skills & Competencies

• Strong operational leadership with the ability to manage both people and processes effectively

• Solid understanding of warehouse operations, inventory management, and last-mile logistics

• Proficient in WMS, TMS, and ERP systems (SAP, Oracle, Microsoft Dynamics, or similar)

• Excellent analytical skills u2014 able to interpret operational data and drive decisions from KPIs

• High attention to detail with a compliance-first mindset

• Strong communication and stakeholder management skills across all levels

• Ability to work under pressure in a fast-paced, high-volume environment

• Valid UAE driving license u2014 preferred

Languages

• English u2014 fluent (required)

• Arabic u2014 an advantage