Job Description

Roles & Responsibilities

• ü Evaluate the current level of M365 usage and maturity across the organization, find gaps and opportunities, and set success metrics and KPIs. ü Oversee the M365 applications and increase adoption. ü Develop and deliver effective communication, training, and support for M365 users, champions, and leaders. ü Build and manage a network of M365 champions who can support M365 adoption and best practices. ü Work with different teams or units to provide solutions based on their needs. Define project KPIs and track them during and after the project. ü Measure and report on the adoption and impact of M365 tools and services, using data and feedback. ü Identify and solve risks and issues that may affect the adoption and change process and escalate as needed. ü Work with IT, business, and project teams to align and integrate M365 adoption and change activities with other initiatives and processes. ü Keep up with the latest trends and developments in M365 and provide insights and suggestions on how to use new features and functions. ü Experience in designing, deploying, and supporting Microsoft Modern Workplace solutions. ü Analyze user feedback and usage data to find patterns, trends, and areas for improvement in M365 application adoption and engagement. ü Conduct regular user training sessions and workshops to promote best practices and ensure effective use of M365 tools. ü Provide troubleshooting support for users with technical issues with M365 applications, working with IT support teams as needed. ü Lead cross-functional teams in the evaluation, selection, and implementation of new M365 applications or integrations to meet changing business needs. ü Monitor licensing agreements and software subscriptions for M365 tools, optimizing usage and costs where possible. ü Monitor and measure the adoption and impact of M365 tools and services, using data and feedback, and report on the progress and outcomes. ü Stay informed about industry trends and emerging technologies related to M365, recommending strategies for incorporating innovations into the organization's digital workplace. ü Foster a culture of collaboration and knowledge-sharing among M365 users, encouraging teamwork and information exchange through digital platforms. ü Strong knowledge of MS 365 apps, MS Exchange, MS Teams, MS Viva, MS Intune, and MS Identity & Access Management. ü Maintain documentation and knowledge repositories for M365 applications, ensuring resources are current and available to users.

Desired Candidate Profile

• · Bachelor's degree in business, IT, or related field, or equivalent work experience. · At least 3-5 years of experience in leading and managing M365 adoption and change projects, preferably in a large and complex organization. · Experience working with M365 tools and services, and their benefits and use cases for different business scenarios and user personas. · Strong knowledge and experience in applying change management methodologies, frameworks, and best practices, such as Prosci ADKAR, Kotter, or Bridges. · Excellent communication, presentation, and facilitation skills, with the ability to tailor the message and delivery to different audiences and channels. · Strong interpersonal, collaboration, and stakeholder management skills, with the ability to build trust and influence at all levels of the organization. · Highly analytical, data-driven, and results-oriented, with the ability to track and report on adoption and change metrics and outcomes. · Creative, innovative, and agile, with the ability to adapt to changing needs and expectations. · Certifications in M365, change management, or project management are desirable.