Job Description
Roles & Responsibilities
- Provide first-level technical support for hardware, software, and network issues, resolving user problems efficiently.
- Install, configure, and maintain computer hardware, software, and peripherals, ensuring optimal performance.
- Troubleshoot and repair IT equipment, escalating complex issues to senior technicians when necessary.
- Manage user accounts and access permissions, ensuring data security and compliance.
Desired Candidate Profile
- Possess a Bachelor's degree in Computer Science, Information Technology, or a related field.
- Hold relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certified.
- Demonstrate 2-3 years of hands-on experience in IT support or a similar technical role.
- Have prior experience working within the UAE or GCC region, understanding local business environments.