Job Description
Roles & Responsibilities
Support the management of Owners’ Associations (OA) in line with UAE Jointly Owned Property laws and internal policies.
Conduct regular site inspections, address HSE issues, and oversee service provider performance through reports and CAFM systems.
Monitor and verify completion of maintenance and contractor works, including third-party activities and capital improvement projects.
Coordinate daily community operations, including security, service requests, violation management, and emergency handling.
Maintain operational trackers, prepare reports, and participate in weekly operations and performance review meetings.
Communicate effectively with residents, owners, and stakeholders across multiple channels, ensuring high service standards.
Enforce community rules, issue notifications, and manage resident-related matters including complaints and access coordination.
Support resident engagement initiatives such as community events, board meetings, and Annual General Assemblies (AGAs).
Maintain accurate tenant and property records on community systems and portals.
Assist in financial processes including budget reviews, service charge discussions, invoicing, and service charge collection follow-ups.
Coordinate with Finance and Procurement for payments, purchase requests, and contractor-related matters.
Draft official correspondence, meeting minutes, and reports for OA boards and stakeholders.
Support administrative and governance activities, including document uploads, insurance coordination, and compliance tracking.
Act as a key liaison between community stakeholders, internal departments, and external service providers.
Desired Candidate Profile
Bachelor’s degree in Business Administration, Real Estate, Property Management, or a related field.
3–5 years of experience in community management, property management, or facilities management within the UAE.
Good understanding of UAE Jointly Owned Property laws and Owners’ Association governance.
Strong operational knowledge of facilities management practices, service provider coordination, and site inspections.
Experience in handling residents, customer service, and stakeholder engagement in a community environment.
Familiarity with budgeting, service charges, invoicing, and basic financial coordination processes.
Proficient in MS Office applications (Word, Excel, PowerPoint) and community/property management systems.
Strong communication skills in English (Arabic is an advantage).
Highly organized with strong time management skills and the ability to handle multiple priorities.
Proactive, detail-oriented, and capable of working independently in a fast-paced environment.
Ability to handle sensitive situations, resolve conflicts, and manage client-facing interactions professionally.