Job Title: Relationship Manager – Location: Dubai, UAERole Overview We are looking for a client-focused, sales-driven, and highly organized Relationship Manager to promote, sell, and manage Smart Zone's concierge and business support services. This role combines sales, relationship management, and service coordination, ensuring clients receive a seamless experience from the initial consultation through to successful service completion. The ideal candidate is passionate about building long-term client relationships, identifying business opportunities, and delivering exceptional post-sale support while coordinating with internal teams to ensure timely execution of every service. Key Responsibilities Sales & Business Development Actively promote and sell Smart Zone's concierge and business support services to new and existing clients. Understand client requirements and recommend the most suitable services and solutions. Follow up on leads, convert inquiries into sales, and achieve monthly sales targets. Identify upselling and cross-selling opportunities throughout the client lifecycle. Build and maintain strong relationships with clients to encourage repeat business and referrals. Maintain accurate client records, sales activities, and pipeline updates in the CRM. Client Relationship & Service Coordination Manage clients from onboarding through successful completion of the services purchased. Collect, review, and verify all required documents for processing. Coordinate appointments for medical examinations, biometrics, Emirates ID, embassy visits, and other government-related requirements. Liaise with internal teams, PROs, and external partners to ensure services are completed efficiently and within agreed timelines. Track service progress and proactively update clients throughout each stage of the process. Handle client inquiries professionally while managing expectations and ensuring a premium customer experience. Ensure all purchased services are delivered accurately, promptly, and to the highest quality standards. Accompany clients to external appointments when required. Services to Promote & Manage The successful candidate will be responsible for promoting, selling, coordinating, and managing Smart Zone's full range of concierge and business support services, including but not limited to:Golden Visa Employment Visa PRO Services (Emirates ID, visa applications and renewals, trade license renewals, government transactions, etc.) Document Attestation & Legalization (MOFA, embassies, notary public, etc.) Bank Account Opening Assistance Accounting, Bookkeeping & Tax Services Trademark Registration & Intellectual Property Support Office Setup, Virtual Office & Mail Management Business Licensing & Corporate Documentation Other value-added corporate, immigration, and concierge services offered by Smart Zone. Required Skills & Experience2–3 years of experience in sales, relationship management, concierge services, customer service, or client operations within the UAE. Previous experience in business setup, immigration, PRO services, corporate services, or hospitality is an advantage. Strong sales mindset with proven ability to close deals, upsell, and cross-sell services. Good understanding of UAE immigration procedures, ICP, MOHRE, visa processing, and document attestation processes. Excellent communication, negotiation, and interpersonal skills. Highly organized with strong coordination, follow-up, and time management abilities. Client-focused with a proactive, solution-oriented mindset. Experience using CRM systems and document tracking tools. Professional presentation and willingness to attend external client appointments when required. Fluency in English; additional languages are an advantage.