Job Description
Roles & Responsibilities
Responsible for handling accounts, as assigned by the Manager.
Responsible to manage the accounts operationally as per the customer service QMS procedures depending on the shipment mode & commercially responsible for the development & retention of the account.
Develop strong relationships with customers based on trust, honesty and mutual respect.
Responsible to ensure that all customer requirements are followed with high diligence & KPI’s if any are always met with close co-ordination within all stakeholders.
Ensures all customer data, tariff’s & SOP’s are duly filed & updated/valid at any given time.
Provide innovative & workable solutions to issues (if any).
Have regular monthly/quarterly meetings with customers & ensure close follow-up is done on the action points.
Responsible towards contributing towards the departmental goals & achieving individual KPI’s.
Represent the company in the most professional manner possible in accordance with local legislation and all company policies / procedures.
Desired Candidate Profile