Job Description

Roles & Responsibilities

Key Responsibilities:

• Serve as the first point of contact for all incoming communications, including phone calls, emails, and other correspondence

• Efficiently manage, respond to, and redirect inquiries to the appropriate departments or personnel

• Maintain organized office operations, including documentation, scheduling, and administrative support

• Ensure smooth day-to-day office functionality and a professional working environment

• Provide support in basic IT-related tasks, including installation and management of office software and systems

  
  

Working Hours:

• 9:00 AM to 6:00 PM

• 5 working days per week

Desired Candidate Profile

Preferred Skills & Experience:

• Previous experience in an administrative or office support role

• Experience within banking or financial institutions (FI) is highly desirable

• Familiarity with KYC (Know Your Customer) and/or Due Diligence processes (both simple and complex) is a strong advantage

• Basic IT proficiency, including software installation and troubleshooting

• Strong organizational, communication, and multitasking skills

• High level of discretion when handling confidential information

  
  

Language Requirements:

• Fluent in English (required)

• Arabic language skills are an advantage