Role Description The IT Support Officer role at PACIF is a full-time remote position responsible for providing day-to-day technical support to staff and stakeholders. The IT Support Officer will respond to support requests, diagnose and resolve hardware and software issues, and ensure that desktop computers, printers, and related equipment are functioning properly. The role includes managing user accounts, assisting with system updates and patches, and maintaining documentation of incidents and resolutions. The IT Support Officer will collaborate with other IT team members, escalate complex issues as needed, and contribute to improving IT processes and user experience. Qualifications Strong Technical Support skills, including handling user inquiries and resolving common IT issues. Demonstrated Troubleshooting abilities for hardware, software, and network-related problems. Solid understanding of core Information Technology concepts and standard IT practices. Experience supporting Desktop Computers, including operating systems, applications, and configurations. Practical Printer Support skills, including installation, configuration, and maintenance of printers and related devices. Good communication skills, with the ability to explain technical issues in clear, accessible language. Ability to work independently in a remote environment, manage priorities, and meet service-level expectations. Familiarity with ticketing systems, remote support tools, and basic network concepts is beneficial. Relevant certification (e.g., Comp TIA A+, ITIL Foundation, or similar) and prior experience in an IT support role are advantageous.