Job Description
Roles & Responsibilities
- Diagnose hardware and software issues swiftly to minimize downtime and ensure optimal performance for end-users.
- Provide exceptional customer service by guiding users through technical problems in a clear and patient manner.
- Maintain and update inventory records of IT assets, ensuring accurate tracking and efficient resource allocation.
- Install, configure, and upgrade software applications and operating systems to meet the evolving needs of the organization.
Desired Candidate Profile
Bachelor's degree in Information Technology, Computer Science, or a related field.
3–6 years of experience in IT Helpdesk Support with exposure to broader IT functions.
Provide first-level technical support for end-users, including troubleshooting hardware, software, and application-related issues.
Support IT projects, system implementations, application support, and other technology initiatives as required.
Candidates with experience in IT Audit, Infrastructure, Application Support, Systems Administration, or other IT domains will be preferred.
Coordinate with internal stakeholders and external vendors to ensure timely resolution of technical issues and smooth service delivery.
Strong analytical, problem-solving, and communication skills with the ability to manage multiple IT responsibilities in a dynamic environment.
UAE Driving License is mandatory.