Client Introduction:In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.
Job Purpose Part of the global delivery team to oversee the technical aspects of the assigned region’s e-Store business platform. Lead regional L2, L3, and technical team members as the e Store Operations Lead. Responsible for e Store operations team deliverables, responsibilities, and overall performance outcomes. Key Accountabilities Act as the main point of contact for support services. Serve as a senior consultant for Regional ITC by providing technical advice and consultation on the e Store platform. Clarify regional requirements related to e Store maintenance and enhancements. Coordinate with the maintenance team regarding requirements from subsidiaries, including predefined solutions, guidelines, bug fixes, and source code modifications within 5 MD. Serve as the liaison and primary point of contact between Subsidiaries/Regional ITC and the maintenance team. Evaluate, prioritize, and manage all escalated requests. Perform resource allocation and workload assignment according to delivery requirements. Develop work plans for deliverables. Ensure deliverables are achieved beyond client expectations. Report delivery status to clients and prepare delivery documentation. Provide support to countries across different time zones. Continuously develop expertise in SAP Hybris products, technologies, and solutions. Stay updated on the latest SAP Hybris products, technologies, and industry solutions. Improve consulting skills, application knowledge, and implementation expertise. Supervise team members and monitor day-to-day performance. Provide coaching, mentoring, and development support to team members.
Qualifications Bachelor's Degree in Computer Science, Software Engineering, or a related field. Strong knowledge of SAP Hybris. Experience with ticketing tools such as JIRA. Excellent communication, interpersonal, and problem-solving skills.
Experience Requirements Experience working with business users to gather and define requirements.10+ years of experience managing operations.7+ years of experience in e-Commerce technologies, preferably SAP Hybris. Experience in B2B and B2C domains. Knowledge of Service Level Agreements (SLAs) and support processes. Strong organizational and stakeholder management skills. Proven track record of improving operational efficiency. In-depth understanding of industry best practices and service delivery management.

Dautom Company Introduction:Dautom is a prominent name across the globe in IT consulting services. With a relentless commitment to innovation and excellence, we empower businesses to bolster their IT teams with top-tier talent. Our greatest asset is our talented team of IT professionals. Our journey towards becoming an employer of choice has been built on a foundation of trust, respect, and unwavering support for our employees' growth and well-being. We take pride in being a great place to work, and we invite you to explore what sets us apart in the world of technology and corporate culture.