Job Description
Roles & Responsibilities
Monitor alerts across tools and take appropriate action
Respond to and resolve incidents within SLA timelines.
Manage ticket lifecycle: reassignment, resolution, and closure.
Perform basic Windows server checks: failover, services, utilization.
Assist with user/group management via AD and Exchange.
Maintain updated SOPs, trackers, and incident documentation.
Communicate critical incidents (P1/P2) clearly within timelines.
Follow professional email and phone etiquette during escalations
Desired Candidate Profile
Seeking a proactive Monitoring & Support Engineer to manage alerts, incidents, and basic server/network checks.
The candidate will handle infrastructure monitoring, incident response, documentation, and ensure timely communications, while also assisting in basic server and AD-level tasks