Job Description

Roles & Responsibilities

• Lead end-to-end digital onboarding, KYC/KYB, customer lifecycle and compliance transformation initiatives.

  • Drive conversion of manual and offline processes into digital self-service and Straight Through Processing (STP) journeys.

  • Design digital onboarding journeys leveraging eKYC, Emirates ID, biometrics, OCR, AML screening, sanctions screening and risk scoring.

  • Partner with Product, Operations, Compliance, Risk, Fraud and Technology teams to define future-state operating models.

  • Develop BRDs, FRDs, user stories, process flows, customer journey maps and solution blueprints.

  • Lead process re-engineering initiatives to improve customer experience, efficiency and regulatory compliance.

  • Identify automation opportunities using AI, workflow platforms and intelligent document processing solutions.

  • Support strategic initiatives across Wallet, Payments, Lending, Universal Account and Digital Banking domains.

  • Lead UAT activities and ensure delivered solutions meet business requirements and acceptance criteria.

  • Drive Agile ceremonies including sprint planning, backlog grooming and release readiness.

  • Define and monitor KPIs including onboarding conversion, STP rates, turnaround time and operational efficiency.

  • Provide mentorship and leadership to business analysts and project teams.

  • Present recommendations, business cases and transformation roadmaps to senior management.

Desired Candidate Profile

• 10–12+ years of experience in Business Analysis, Product Delivery or Digital Transformation within Banking, Payments or FinTech.

• Strong experience in digital onboarding, KYC/KYB, AML, customer due diligence and regulatory compliance.

• Proven experience leading process digitization and STP transformation initiatives.

• Strong understanding of digital wallets, payments, lending products and API integrations.

• Experience with JIRA, Confluence, Figma, Visio and process modelling tools.

• Strong stakeholder management and leadership capabilities.

• Exposure to AI, Generative AI and intelligent automation technologies.

• CBAP, PMI-PBA, Agile or similar certifications preferred.