Job description

About Us

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That's where you come in. We look for people who are friendly, welcoming, and genuinely care about making every guest's stay memorable. When you're part of the Holiday Inn Hotels & Resorts brand, you're more than just a job title.

Holiday Inn Abu Dhabi is looking for a passionate and service-oriented Guest Service Agent / Receptionist to join our Front Office team. As the first Holiday Inn hotel in Abu Dhabi, we are perfectly located in the heart of the capital's business and cultural district—just minutes from ADNEC and the iconic Sheikh Zayed Grand Mosque. With modern accommodation, vibrant dining venues, flexible meeting spaces, and genuine hospitality, we deliver premium comfort and exceptional guest experiences to both business and leisure travellers.

What's the job?

As a Guest Service Agent / Receptionist, you will be the face of the hotel, creating exceptional first and lasting impressions by delivering warm, professional, and efficient service throughout every stage of the guest journey. You will be responsible for ensuring seamless arrival and departure experiences, responding promptly to guest requests, and providing personalized service that reflects the Holiday Inn brand standards. Working closely with all hotel departments, you will contribute to guest satisfaction, operational excellence, and memorable stays.

A little taste of your day-to-day:

The duties and responsibilities will include, but are not limited to:

• Welcome guests with genuine hospitality and provide efficient check-in and check-out services.
• Handle room reservations, guest registrations, billing, cashiering, and payment transactions accurately.
• Respond promptly and professionally to guest enquiries, requests, and concerns, ensuring timely resolution and guest satisfaction.
• Promote hotel facilities, services, dining outlets, and IHG One Rewards to enhance the guest experience and maximize revenue opportunities.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure all guest needs and special requests are fulfilled.
• Maintain accurate guest profiles, reservation details, and Front Office records using the hotel's Property Management System.
• Assist in room allocation, upgrades, and upselling opportunities while maximizing occupancy and revenue.
• Ensure compliance with IHG brand standards, hotel policies, cash handling procedures, and health and safety requirements.
• Prepare daily reports, balance cashier transactions, and complete shift handovers accurately.
• Maintain a professional appearance and contribute to a welcoming, clean, and organized Front Office environment at all times.

What We Need From You

The ideal candidate must meet the legal requirements to work in the UAE. The candidate should possess the required qualifications, technical skills, and experience in a similar role within an international hotel environment, including:

• Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 1–2 years' experience as a Guest Service Agent, Receptionist, or Front Office Associate, preferably in a four-star or five-star hotel.
• Excellent command of spoken and written English. Knowledge of Arabic or any additional language is an advantage.
• Experience using Opera PMS or a similar Property Management System is preferred.
• Strong communication, interpersonal, problem-solving, and customer service skills.
• Ability to work flexible shifts, including weekends, public holidays, and overnight shifts.

The ideal candidate is passionate about hospitality, guest-focused, positive, and highly professional. You should possess excellent attention to detail, the ability to multitask in a fast-paced environment, and a commitment to delivering exceptional service while working collaboratively with your team.

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, health insurance, accommodation, uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. 

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

So, join us and you’ll become part of our ever-growing global family